Insurance Agents

Professional Image and Better Customer Service

Your telephones and how they are answered have a big impact on your image.  When you cannot answer a call, responding to customers quickly builds loyalty and referrals.  We serve thousands of insurance agents with an enhanced voice mail auto attendant program, including immediate voice message notification via email and the ability for customers to transfer out of voice mail to claims or other service centers. 

Independent Agent Takes Fewer Calls—and Gives Better Service

Shonda Fischer was an independent agent for a major national insurance company.  As a 1-person office, she could barely keep up with all the incoming calls from her clients.  The antiquated voice mail system would often get full, resulting in lost calls—and missed sales opportunities.  Worse, if one of her customers had an emergency while she was out of the office, she might not find out til hours later.

In only 24 hours, Access Direct set Shonda up with a customized auto attendant voicemail system that gave callers the option to pay bills directly over the phone, or transfer to the centralized claims department with the press of a button.  Her new voice mail handled unlimited calls, and sent her cell phone a text message notification that a message was waiting.  The find me follow me service could also track her down at home or on a cell phone with an urgent call.

Shonda now spends less time answering calls, and more time focusing on her business.  Her customers get better service, and they can always rely on her when there’s an emergency.

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