Virtual PBX Phone System, Auto Attendant for Real Estate Agents
Real Estate Agents
A professional image, even when out showing properties
Even while you are out showing properties, you still want to give a professional image to your customers. Access Direct’s virtual auto attendant helps you do that, no matter where your staff works—at home, in the office, or on the road.
Real Estate Company Moves to Virtual Office—but Keeps Professional Image
Principal Realty Group was pressured by the high overhead costs of maintaining an office. To cut costs, they moved all ten employees to work remotely from home. But with 10 different phone numbers, and staff out showing houses all the time, how could they maintain a professional image?
The solution turned out to be simple. Access Direct set up a virtual auto attendant that received all their calls to one number. Now, callers hear a main greeting and a menu of options, including dial by name and dial by extension, which gets them to the right extension with the press of a button. Principal Realty’s employees received calls at their home or cell phone, and the customer never knew the difference.
The auto attendant also plays a professionally recorded greeting for every call, and transferred calls between extensions—just like at the office. It also accepts faxes for the company. Principal Realty Group was even able to transfer their existing phone and fax number to the new system, minimizing confusion with customers.
Now, while Principal Realty Group is saving money on overhead costs, their customers still enjoy the same level of top-notch professional service.
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