VoIP ACD Phone Systems
AccessDirect’s advanced VoIP ACD (Automatic Call Distribution) phone systems with VoIP phone technology offer efficient and professional routing of incoming business calls in your office. Our sophisticated and easy-to-implement call distribution system helps to efficiently manage large volumes of business calls. Our VoIP ACD that functions as part of our VoIP phone services are specially designed to meet the routine telecommunication needs of all small and medium-sized businesses. Our VoIP PBX phone system is cost-effective and all you need to pay is a reasonable monthly service charge.
What is ACD System?
Call routing is performed through an advanced call queuing system that distributes inbound calls among the call agents. If the first extension to which the call is routed is busy, it is automatically routed to the next available extension. This ensures that callers are not kept waiting.
VoIP ACD PBX Service Highlights
- Balanced call load
- Skill-based call routing
- Online web-based tracking
- Music on hold
- Even distribution of calls
- Effective call management
Innovative VoIP Phone Technology Interface
We utilize Session Initiation Protocol (SIP), the latest advances in VoIP technology, for delivering quality service. This text-based, easy-to-program, and scalable protocol initiates sessions between a customer and automated call distribution. Calls from both PSTN as well as Internet-based networks can be perfectly managed using SIP.
Available VoIP ACD Solutions
Call 877-599-6500 for more information on our affordable VoIP ACD services.