Automating Your Healthcare Practice
You might think that psychiatric services would be among the least likely of healthcare services to turn to an automated, instead of a “live’ phone answering…
6 Surefire Ways to Anger Your Customers
Angry Customers are Bad for Business. Customers of all ages have certain expectations about how their interactions with you and your organization will…
The Entrepreneurial Life
Entrepreneurship For many (generally those still working for someone else), the life of an entrepreneur seems glamorous and highly desirable.
Building a Better IVR
Building a better IVR to avoid “worst-ever” customer experience. Companies say they value their customers, but you might hear some contrary views if you…
High Tech Wins the Day
High Tech Wins the Day Lily Tomlin is well remembered by the baby boomer crowd as Ernestine, the enthusiastically incompetent telephone operator from the…