The impression a potential customer forms in the first seconds after calling your business will play a major role in your ability to close a deal or land a sale. With more transactions taking place online, the phone has become the most direct form of communication small businesses have with their customers. How a caller is greeted and the ease with which they can access the information they need influences their impression of your operation.
A professionally recorded greeting starts any interaction off on the right foot. If you’re a small, growing business, a professional auto attendant recording makes you seem larger and more established than you may yet be. If you’re a larger operation, a professional auto attendant recording can streamline your processes and help you manage a large volume of incoming calls more effectively.
No matter your size, the right greeting gives your callers a great impression, whether they’re a first time caller or a returning customer. Read on to see how we can assist your business with a free professionally recorded greeting, available with all AccessDirect plans.
ACCESSDIRECT’S BUSINESS VOICEMAIL GREETINGS
AccessDirect can set up a professionally recorded greeting as part of a complete small-business VoIP phone system. Clear, crisp audio and a simple-to-navigate menu system allow incoming callers to find the person or department they need quickly, without a lot of hassle or confusion. With our professional auto attendant greetings:
- You get a professional auto attendant recording custom-made for your business, giving callers the impression of a large office – even if you’re working out of your home
- Your callers are routed where they need to go faster, so you can serve them better and be more prepared with the right information
- Nuisance calls can be weeded out ahead of time, freeing up your admin staff to provide direct service to your customers
- You start off on the right foot when speaking with a new client – no dropped calls, busy signals or reception issues to prejudice them against you
A professional outgoing voicemail message is just one component of a complete AccessDirect system. Pair it with our Auto Attendant, fax and toll-free number services to take your phone game to the next level instantly.
All AccessDirect systems can be customized to your specific needs. We offer several convenient packages to start with – each of which involves no contracts, no setup fees and no need to invest in additional infrastructure. All you need is a working internet connection!
Keep reading to learn about some of the ways our professional voicemail greetings have formed the basis of a sophisticated small-business phone system.
CASE STUDIES: ACCESSDIRECT IN ACTION
AccessDirect has helped countless small businesses in different industries find a complete VoIP phone solution that works for them. Here are just two examples of how a professional auto attendant recording played a key role in helping our customers work more effectively and serve their own clients better:
A Small Financial Advisory Company: F&D Financial was finding it increasingly difficult to compete with the large advisory firms, whose name reputation and resources put them at a significant advantage when it came to attracting new clients. Admin staff at the company were routinely overworked, and their single fax line was constantly busy. AccessDirect created a an auto attendant recording that gave them a more professional image, and made them look larger and more established than the small office they were. We also set up a virtual receptionist system that routed incoming calls to the right desk, and a fax-to-email service that digitized incoming documents, making them easier to manage and store. As a result of these improvements, staff at F&D Financial gained as much as an extra hour of productivity each week, improving the level of service they could offer their clients and putting them in a much better position to achieve long-term success.
A Busy Doctor’s Office: When staff at a small but busy doctor’s office found themselves overwhelmed by incoming calls, they turned to AccessDirect. We were able to determine that a lot of phone traffic was low-priority – administrative calls from insurance companies or other partners looking for their fax number, confirming their mailing address, etc. These calls were tying up the already overworked reception team and compromising their ability to deal with important patient issues. To fix the problem, we recorded a professional auto attendant greeting that gave callers several options, including a prompt that directed them to a message with their fax number and other frequently requested information. With this system set up, people calling in to refill a prescription or make an appointment found it much easier to reach a live operator, and admin staff had more time to focus on delivering great care for their patients.
Your business could be the next to benefit from AccessDirect’s sophisticated virtual PBX systems and professionally recorded greetings. To learn more about our services, or to schedule a consultation with one of our team members, contact our office directly.