Law Office Phone System To Answer Every Call

Greet clients, route calls, and stay connected (without adding staff). Get AccessDirect: a phone service built for busy attorneys.

Lawyers Don’t Want To Miss Calls (But You Can’t Take Them All)

For most law firms, the biggest barrier to growth isn’t knowledge or skills — it’s time.

Most days, lawyers like you are in court, meeting clients, or drafting documents. During those times, calls may go unanswered. Each missed ring could be a new client choosing another firm.

But trying to answer every call means losing time for research, client strategy, or even your own personal life.

So, how do you deliver great client service and stay focused on the work that matters?

You need a phone system that handles the admin for you.

AccessDirect supports your firm’s professional presence without adding extra staff. We handle the whole setup (from custom greetings to call routing) so your phone system works exactly the way you need it for your practice.

AccessDirect gives you:

Don’t let missed calls damage your reputation. With AccessDirect, every client feels valued from the first ring.

Benefits of AccessDirect for Law Firms

Real results for real legal professionals.

Fewer Missed Calls, Faster Callbacks

Never lose a potential client opportunity. Route calls after hours and check voicemails as texts, so you can follow up fast.

Save Time and Money

Route calls and answer routine questions automatically (without hiring a receptionist).

Boost Your Professional Image

Build client trust with a consistent, polished greeting. Add a personal touch or create the impression of a larger firm.

Better Work-Life Balance

Answer only when you want to. Stay responsive during the day and protect your privacy off the clock (all on the same device).

No Tech Headaches

Start using AccessDirect with your current devices (no extra equipment required). Keep your current number or get a new one.

Serve Customers in Spanish

Offer bilingual greetings and call menus to connect with Spanish- and English-speaking clients in your area.

Call Management Features for Legal Teams

All the tools you need to manage calls with less work.

AUTO ATTENDANT

Callers select from pre-recorded menu options and are routed instantly to the right extension.

VISUAL VOICEMAIL

Read voicemails via email, SMS, or mobile app. Review and respond quickly without dialing into a voicemail system.

CUSTOM GREETINGS

Create professional greetings that make a good impression. We’ll record your greetings with professional equipment, in-house.

MULTIPLE NUMBERS ON ONE PHONE

Manage several extensions on the same device. Take business calls on your personal phone without using your personal number.

INDIVIDUAL OR DEPARTMENT EXTENSIONS

Assign extensions to each location, department, or employee. Keep everything connected under one main number for your entire firm.

MUSIC ON TRANSFER

Keep callers engaged with music or a custom message while their call transfers to another extension.

INFORMATION-ONLY EXTENSIONS

Share details like office hours, location, services, or fees automatically. Clients get quick answers while you stay focused on casework.

DIAL-BY-NAME DIRECTORY

Help callers find the right person fast. Route them instantly to the right extension by typing a few letters of a name.

FIND-ME CALL ROUTING

Never miss an important call. Forward calls to your next available device or team member in the exact order you choose.

Optional Add-Ons

Optional features may have an additional charge.

Try AccessDirect for Your Law Firm

Ready to grow your practice? See how easy it is to take control of your time and stay connected to your client base.

Try AccessDirect FREE for 7 Days.

Case Study: How Independent Attorneys Succeeded with a Flexible Phone Solution

When a husband-and-wife legal team left a large firm to start their own practice, they faced a familiar challenge: staying reachable without sacrificing privacy or adding overhead.

They didn’t want to give clients their personal numbers, hire a receptionist, or rely on a landline they’d rarely answer.

AccessDirect offered the perfect solution:

With AccessDirect, their phone system kept them connected to every lead. Now, their growing firm maintains a strong reputation in their community.

“Customer service has been outstanding, your service is the best thing we’ve had in years, and I hope we can work together for many years to come.”

Cuauatemoc Montano

Health Revolution

“My company has been working with AccessDirect … for nearly 2 years. Their phone service is very reliable, professional, and has helped us manage an ever-increasing demand of phone calls. Anytime we need ANYTHING at all, whether it be changes to our messages, or how calls are routed, we call customer service…5-star service and support!”

Jeff H.

Cash For Your Mac / Quality Macs

“It is SO professional, I priced other companies, and they do not compare to your company! I will be setting up another corporation next month, and I will be using you once again! Thanks so much.”

Bethany Golar

Hair Advantage by Bethany

Legal Phone Solutions for Every Scenario

Running a solo practice or managing multiple law offices? AccessDirect gives you a phone system that works the way you do.

Solo & Small Firms

Solo attorneys and small firms often miss calls during hearings or client meetings. But this frustrates new leads and loyal clients. AccessDirect helps you:

Criminal Defense

Defense attorneys often get calls after hours (sometimes from jail). Missing them can mean losing a client who needs immediate help. AccessDirect makes sure urgent calls always reach you.

Personal Injury Firms

Every missed call risks losing a high-value case. Quick intake is essential to win new clients before they call another firm. AccessDirect speeds up response time.

Family Law Practices

Divorce, custody, and protective order cases are highly emotional (and often time-sensitive). A delayed response can damage trust. AccessDirect keeps your firm responsive when it matters most.

Large Law Firms

Managing high call volume across multiple extensions can get chaotic. Missed or misrouted calls waste valuable time and frustrate clients and staff. AccessDirect keeps your team organized at scale:

How To Set Up Your Law Firm Phone System

1 Pick Your Plan

Choose the plan that fits your firm. Keep your current number or get a new local or toll-free line.

2 Customize Your System

Tell us how you want calls routed. We’ll help you fine-tune everything to match how your team operates.

3 We Handle the Rest

Our team takes care of the whole setup. No hardware, no IT headaches — just a fully functional phone system.

Short on time? Give us a call. We’ll help you pick the right plan and set up your system in 24 hours.

Flexible Plans for Firms of Any Size

Direct Messaging

$19.95 / month

Perfect for solo attorneys or small practices. Get straightforward voicemail and secure faxing without the cost or complexity of an advanced phone system.

Direct Executive

$19.95 / month

Ideal for individual attorneys or small teams who need more control. Forward calls, manage messages, and keep work and personal calls separate on the same phone.

(Popular) Direct Reception

27.95 / month

Built for growing firms. Set up multiple extensions, plus enable smart call routing and advanced features to streamline client communication.

FAQ

How is a legal answering service different from a generic VoIP phone system?

A legal answering service goes beyond basic phone routing. AccessDirect is designed to help businesses like legal offices, with features like custom greetings, call categorization, and advanced call routing.

Can I route new-client calls differently from existing clients?

Yes. You can set menu options and call-routing rules that treat new inquiries differently. For example, new clients can be directed straight to an intake specialist or priority voicemail. Existing clients can be routed to their assigned attorney or support staff.

Will I get voicemails by email (and transcribed)?

Absolutely. Every voicemail is delivered to your inbox as an MP3 file and a written transcript. You can also enable text or app alerts to read messages anytime.

Do I need new hardware or a contract?

Nope. AccessDirect is fully hosted in the cloud, so there’s no equipment to install. You can use your existing devices with flexible monthly plans to fit your needs.

How does AccessDirect’s phone service compare to hiring a live receptionist?

Hiring an in-house receptionist typically costs around $18 per hour (about $38,000 a year before benefits and employer taxes). AccessDirect plans start at $19.95 per month (about $239 to $1,200 per year). That’s roughly the cost of one hour of receptionist wages — but with 24/7 coverage, call routing, voicemail, and more built in.

Stay Available (Without Losing Time)

Lawyers are some of the busiest professionals in the world. But strong client relationships can’t wait until after the trial (or when you finish the mountain of paperwork on your desk).

With AccessDirect, you don’t have to choose. You can be available and productive without even changing your phone number.

AccessDirect’s law office phone system ensures every call is handled professionally while you focus on your cases. Whether you’re in court or working remotely, you stay connected and in control.

Give us a call or browse plans today.