WHAT IS CALL ROUTING?
In today’s growing “gig economy,” where workers are likely to be dispersed across multiple physical and geographic locations, the ability to route calls quickly from a central number to remote staff, remote offices, cell phones and VoIP (voice over internal protocol) desk phones is a must have. A cloud-based, hosted service offers small businesses control and flexibility for ensuring that their callers quickly get to the person or information that they need.
Better yet, today’s phone number routing technology means a seamless user experience (for you, and your callers) and high-end functionality—all at a reasonable price. No matter the size of your business, a cloud-based virtual call routing system will convey a big company image, and ensure a positive customer experience.
Virtual call routing systems puts control in the caller’s hands. They dial a number and are presented with a customized menu of options that can include departments, staff members or pre-recorded frequently requested information. Behind the scenes, their call may then be forwarded to one or more numbers, or extensions, until reaching a live person or an option to leave a voicemail message (which can be emailed as an audio file along with a transcription for at-a-glance message review). Today’s sophisticated phone systems provide an exceptional, seamless, experience for your callers.