Restaurant Answering
Service
Take every question and reservation — even during a rush. AccessDirect works with your phone to manage calls while you’re busy.
Stop Losing Customers to Missed Calls
When the rush hits but the phone keeps ringing — how can you stay in touch?
Your wait staff is already slammed. Even the host is too busy managing walk-ins to answer every call.
But you know unanswered calls can mean missed orders or lost reservations. Some callers leave bad reviews online. Others just never call back.
At the same time, hiring help to answer the phone isn’t always an option — especially when margins are tight.
Artificial intelligence (AI) phone answering systems might be cheaper, but when you’re building a reputation, the last thing you want is to sound like a robot.
That’s where AccessDirect comes in.
Our system keeps you connected to customers without adding staff or hardware. We greet your callers, route them, take messages, and more — so your team stays focused on the floor. You get:
- Professional greetings (with real human voices!)
- Custom call menus that route to your extensions
- Call forwarding, voicemail-to-email, and message alerts
- Full integration with your current phone (no extra hardware)
Whether it’s booking a reservation, taking a to-go order, or answering simple questions, our system picks up the phone when you can’t.
Take care of the guests in front of you. We’ll take care of the rest.
Phone Service Benefits for Busy Restaurants
Greet Customers Your Way
Hassle-Free Reservations
Check Messages at a Glance
One Number for All Locations
Forward Calls Anywhere
Friendly, US-Based Support
Case Study: How a Pizza Chain Saved Time and Money With Group Messaging
When communication between store locations became difficult, one major pizza chain felt the cost firsthand. Without computers in every store, the area manager made dozens of daily calls, repeating the same messages over and over.
It wasted time, money, and energy — holding back their growth.
AccessDirect solved those problems with a group voicemail system. With our service, the manager could reach every store with a single message. Staff got text alerts while some locations got voicemails in their email inbox.
Now, communication is fast, easy, and efficient. With AccessDirect, this manager had time for bigger decisions and helped their restaurant chain grow faster than ever.
Try AccessDirect for Your Restaurant — FREE!
Features That Help Your Restaurant Run Smoother
AUTO ATTENDANT
MULTIPLE EXTENSIONS
INFO-ONLY EXTENSIONS
LOCAL OR TOLL-FREE NUMBERS
FREE PROFESSIONAL GREETINGS
AUTOMATIC CALL ROUTING
DIAL-BY-NAME DIRECTORY
VISUAL VOICEMAIL
SMART CALL SCREENING
Optional Add-Ons
- Business Text Messaging * - Send texts from your restaurant number. Great for order updates or confirming reservations.
- Dedicated Fax Number* - Get a local or toll-free fax number that works through your email. No fax machine needed.
Phone Answering Systems for All Types of Food Service
From small cafés to catering teams to restaurant chains — AccessDirect keeps your hospitality business connected (with less work).
Local Casual Restaurants
- Answer FAQs automatically with custom greetings
- Take messages, so you can call back when it works for you
- Use a local number to establish trust in your city
Fine Dining Establishments
- Take reservation requests by voicemail
- View and manage them without picking up the phone
- Route calls automatically for faster service
Restaurant Chains
- Using one toll-free number with extensions for all locations
- Routing calls based on location or need
- Automating transfers without a receptionist
Catering Companies
- Route calls to your cell or any extension
- Screen calls for sales, customer support, or general questions and follow up as needed
- Schedule call routing rules for better work-life balance
How To Set Up Your Restaurant Phone System
1
Pick Your Plan
2
Customize Your Call Flow
3
We Handle the Rest
In a rush? Give us a call. We’ll help you pick a plan and go live within 24 hours.
Flexible Plans for Restaurants of Any Size
Direct Messaging
$19.95 / month
Direct Executive
$19.95 / month
(Popular) Direct Reception
27.95 / month
FAQ
How can I make sure every call is answered during a rush?
Can AccessDirect forward calls to multiple locations without forcing guests to redial?
Is voicemail‑to‑text available?
Do you provide bilingual greetings so we can serve Spanish‑speaking customers?
Will I need to buy new phones or PBX hardware?
How does AccessDirect compare to hiring an in‑house receptionist?
The average receptionist earns $18.00/hour ($37,000 per year), plus benefits. AccessDirect starts at $19.95/month ($240 – $335/year, depending on your plan). With any of our plans, you’ll pay less than 1% of the cost of an average receptionist salary. Plus, you can get:
- Voicemail
- Call routing
- Bilingual greetings
- Voicemail-to-text
- 24/7 coverage for year-round service across all your locations
Give Your Guests a Better Experience (Without Burning Out)
A busy restaurant needs an answering service that works as hard as you do. But you don’t want to replace your personal touch with a robot or a call center.
With AccessDirect, you stay in control. Talk to customers when you want, and let us handle the rest.
Browse flexible phone service plans today to find the one that fits your restaurant. Or, give us a call, and we’ll set up your new system in 24 hours.