When you think about calling a large business or major company, what comes to mind? If you’re like most consumers, you probably think of a frustration like bad user interfaces and multiple call transfers. AccessDirect can help your business overcome that impression and will give your callers the best possible phone experience.
We have 20+ years of experience creating user-friendly, easy-to-use phone systems for businesses of all sizes. We know what works and what doesn’t, and will work with you to create the right system for your company. No challenge is too big for us, whether you need simple voicemail service or complex call routing.
AccessDirect can connect all your employees under one corporate phone system. We can solve your trickiest internal and external call routing challenges with our simple, easy-to-manage corporate phone systems. Read on to find out more or contact us to start a free no-strings one week trial today!
Big Phone System Features For A Small Monthly Price
With an AccessDirect virtual corporate phone system, you can enjoy the same features Fortune 500 utilize at a fraction of the cost. Features included in our corporate IVR system plans include:
- Professionally Recorded Greetings
We’re the only virtual phone service provider to include professionally recorded greetings for your system for free on all our plans. Work with us to create the perfect messages for your customers, and we’ll record them in a female or male voice at no additional charge.
- Menus and Submenus
Whether you need a single top-level menu, or submenus to give your system a level of specificity, we can accommodate your needs. Tell us how you want your menu levels to work, and we’ll do the rest.
- Departmental and/or Individual Extensions
Need an extension for a team or department within your organization like accounting, customer service, human resources, or sales? We can do that. Need an extension for each team member or individual at your organization? No problem. Need both? We can do that too.
- Call Routing to Individuals or Groups
We can route your incoming calls to any mobile or landline number, giving your employees the ability to answer calls from anywhere. Need calls to go out to multiple team members at once? We can program calls to ring multiple phone numbers simultaneously or sequentially too.
- Voicemail-to-Email and Voicemail Transcription
Voicemail is a business necessity, and we’ve brought it into the modern age. Our voicemail service lets callers leave a message, which we can then send to a single or multiple email addresses, giving you access to your messages right from your inbox. We include voicemail transcription as well, allowing you to read your messages and determine their level of importance.
CASE STUDY: IT DEPARTMENT TACKLES HIGH VOLUME OF SUPPORT CALLS
The IT department at Worldwide Publishing had a challenge: too many emergency tech support calls. The small staff was overwhelmed by the volume. Because journalists work in a time-critical environment full of deadlines, they needed help immediately.
Access Direct designed an internal hosted virtual PBX phone system for the IT department that offered multi level menus to incoming callers, allowing them to immediately access the specific help they needed. It also re-routed non-urgent calls, minimizing each technician’s precious time on the phone.
Each area of service now offered 3 levels of phone escalation—from on-call engineer, right up to department head—for better service. Best of all, the staff now has the ability to change their menus and track their response in real-time, using the sophisticated web interface, which gives them complete control over the program.
Technicians can now focus on what they do best—solving technical problems—while Worldwide journalists focus on meeting their deadlines.
AccessDirect Virtual Corporate Phone Systems – Get Started With a Free Trial Today!
We think the best way to show you just how our system can help your business is to let you try it out for yourself. We’ll work with you to set up your system according to your specific needs, and let you try it out at no charge, with no credit card needed, for a full week. Want to get feedback from your employees and callers and make changes? We encourage it! We can make whatever needed tweaks and adjustments to your system at any time, so you know that the service will work exactly as you need it to before making a purchase decision.
We’re a small business that understands not only our product, but the needs of the businesses that use it. We know that the best way for you to ensure that the service is right for you is to actually try it, and encourage you to do so. Contact us by phone or email to talk with one of our friendly representatives and start your free trial today!