Welcome to a new feature for the blog: the Employee Spotlight! Every few weeks, I’ll introduce you to another member of the AccessDirect team. This week, our featured employee is Matt Bowyer, our billing supervisor.
Q: How long have you been with AccessDirect?
A: I’ve been with AccessDirect since February of 2004, when I was hired to do customer service. Since then I’ve moved up in the company, and my job description has expanded to the point where I couldn’t fit it all on a business card if I tried. I take care of billing and top-level technical support, but I do a little of everything and can pinch-hit in every division.
Q: What’s your favorite part of your job?
A: Figuring out weird things. I’ll get an email from one of our sales reps asking for something unusual for a customer, and it’s my job to figure out how we can do that. Tackling that kind of challenge is fun — it gets me thinking, I can build programs and test them to see how well it will work for what they want, and it’s a level of problem-solving. That stuff is really satisfying for me.
Q: What do you do in your spare time?
A: I play a lot of video games. Probably too many; I’ve got two capable gaming PCs plus most every console that’s out. I also write — I’m working on the second draft of my first novel, and I’ve got other ideas in the queue behind it. Every Sunday I can be found on the couch pleading with the Redskins to not lose this game for once in their lives, so unfortunately I’ve gotten used to disappointment with my sports fandom. RG3, though, he’s the future. It’ll be different this time, just you wait.
Q: If you were to start a business of your own, what would it be?
A: A used bookstore, on the corner of a small town street. The kind of place where you can come in, get a book off the shelf, and sit down and read with a cup of coffee with music playing in the background. A small place, one or two employees at a time, employees who would be passionate about reading and talking about literature, both high art and pulp fiction. The kind of place that would make absolutely no money, but man, it’d be great.
Thanks to Matt for taking part in our first Employee Spotlight!
