Challenge: A customer in California called who owned a winery. He wanted his clients to call and hear specific information before they reached him because they called and had the same questions often. He was worried that he would miss their calls and they wouldn’t receive the information they wanted, and therefore would go someplace else. Also, he was worried that he would make a mistake when giving orders to his wine maker. He wanted the client to be able to place the order directly with the wine maker, making mistakes and misinformation less likely. This customer would benefit from a Direct Receptionist Package.
Solution: AccessDirect set up an Auto Attendant Voicemail with five different extensions, which is our most popular Direct Receptionist 2 package. Now when someone calls the winery, they are met with an Auto Attendant that gives them five different options, including one for scheduled events’ information and one for the wine maker. The owner of the winery does not have to worry about missing calls about upcoming events because he simply records the upcoming events on the appropriate extension on his Auto Attendant Voicemail whenever they change. When placing an order, the customer simply presses a button and is automatically forwarded to the wine maker, so no mistakes are made.
Results: The owners of the window tinting company are very excited about their new auto attendant. They find that they receive fewer calls about hours of operation and business hours because of their ‘information’ extension which automatically lists the appropriate response for their customers. This gives them more time to focus on taking sales calls, making their business much more efficient and lucrative. They may be the professionals on tinting, but AccessDirect gave their customers a clear view of their products!