CASE STUDY: DOCTOR’S OFFICE
AccessDirect works with a lot of small businesses, because they can benefit the most from having a virtual auto attendant to start processing calls, freeing up receptionists to tackle specific business. This is beneficial at places such as your doctor’s or dentist’s office, where the receptionist also has tasks related to patient intake, billing and more. These are some of our favorite situations because it is clear we have truly helped. We’re able to relieve stress, improve workflow and help businesses be more profitable.
One doctor’s office found that a lot of their support staff’s time was spent answering simple questions about their hours, their location, their fax number and other basic information. Essentially, the staff spent time answering questions that a website or a simple, automated service could provide efficiently, taking away from the time they could use managing the services they provide.
Setting up an auto attendant phone system from AccessDirect was an affordable solution. With the auto attendant phone system in place, callers could get this information with just the press of a button. This meant callers spent less time on hold, and freed up staff members to deal with more important matters — such as scheduling appointments, refilling prescriptions and more.
One of the challenges associated with growth in any industry is knowing when it’s necessary to hire new staff. The above example demonstrates how the right phone system or auto attendant service can improve productivity by prioritizing incoming calls and making basic information available without having to hire a live attendant. In a doctor’s office or medical facility, this translates to a noticeable increase in the quality of service your team can offer its patients.
The right auto receptionist is designed to help your staff as much as your customers. That’s why AccessDirect positions our auto attendant phone systems to address both groups, prioritizing inbound calls and handling information that you don’t need a full-time receptionist or staff member to provide. In a doctor’s office or medical facility, you can improve the quality of service your team offers your patients.