Challenge: A customer with a Life Insurance Brokerage company called in and was very upset because he had an old phone system that had multiple problems and finally just stopped working. He was panicking because he had priced out a new phone system but he found it would cost an immense amount of money to replace. His phones still worked fine but the voicemail and auto-attendant would no longer function. He was originally calling to look into VoIP phones and VoIP phone service. I could tell he was very concerned about the cost of equipment and I knew he really didn’t understand what VoIP telephone service was. He needed a solution that would enable callers to immediately get an Auto Attendant when they called, and could give the callers options to transfer to extensions that had been set up and in use for a very long time.
Solution: I suggested that the customer go with a Virtual Insurance Agent Auto Attendant from AccessDirect. I explained the benefits of using our program opposed to using equipment or VoIP. He was thrilled that with AccessDirect service, because we could literally have a full service Auto-Attendant up and running for him the very same day he talked to me. He was relieved glad to know he would not have to worry about coming problems with VoIP services, like calls dropping because of spotty internet service. He just sent me a document with his current Auto-Attendant greeting and an extension list, and AccessDirect had this customer up and running with his new Virtual Auto Attendant in a few hours.
Results: This customer is extremely happy because he saved a lot of time and hassle and did not have to worry about the cost of VoIP and equipment by using a Virtual Auto-Attendant. He appreciated that we do the same thing as his old voicemail did, and all of his employees now receive their voicemails via wav.files in their email opposed to having to go through all of their voice messages and delete them like they did on their old equipment. Being ‘phone-system-free’ has been a relief for our new customer and he no longer has to worry about time wasted on repairs and break-downs. His major concern now is who to sell his next life insurance policy to, which is the way it should be!