Healthcare Phone System for Every Practice

Improve patient care with every call. AccessDirect helps you route calls, cover after-hours, and greet callers professionally across locations.

Your Receptionist Can’t Do It All

If you work in healthcare, you know how busy it gets. Some days, it seems like the phone never stops ringing.

Most teams are already stretched thin with daily operations and patient care. That pushes answering calls to the backburner.

But missed calls and long hold times frustrate patients, which reduces their trust in your team.

In trying to keep up, staff may spend hours each day answering the same questions. With multiple locations or rotating on-call shifts, it can feel overwhelming.

Receptionists do their best, but they can’t handle everything. For smaller practices or solo providers, budgeting for one may not even be an option.

To stay ahead of calls, you need an affordable phone solution without a huge time commitment.

AccessDirect is that solution:

The best part? AccessDirect works with your current numbers and devices — no new hardware needed.

Give your team back the time they need to focus on patients (not the phone).

Why Healthcare Teams Choose AccessDirect

Route Patients Faster

Direct callers instantly to the right department, location, or provider with auto-attendant and custom call routing.

Cover Calls 24/7

Forward urgent calls to after-hours extensions with press-for-emergency options and rotating on-call scheduling.

One System for All Locations

Connect all your offices with one central number, while keeping local numbers and menus for each department or site.

Reduce Admin Work

Save time (and money) every day. Let your phone system route calls and answer repeat questions automatically.

Keep Your Number (and Your Phone)

Keep the number your patients recognize. AccessDirect works with all your current devices without disruption.

U.S.-Based Support

Get help configuring your system, recording greetings, and more. Our support team is based right here in the United States.

Case Study: Florida Psychiatry Group Cuts Call Volume

How Dr. Veronica Motiram’s Psychiatry Group Saved Time and Improved Patient Satisfaction With AccessDirect

Dr. Motiram managed a five-physician psychiatry practice in Boynton Beach. For years, the team faced rising phone costs with a reception team that was stretched too thin. Patients waited on hold too long, and staff struggled to keep up.

Then Dr. Motiram discovered AccessDirect.

We set up an automated phone workflow that prioritized calls and routed patients to the right desk. In no time, Motiram’s team discovered that nearly 80% of their calls were simple appointment changes.

To solve this, we added self-service info boxes to answer common questions. We also streamlined voicemail-to-text for faster responses.

The results were clear:

With AccessDirect, the team saw an immediate impact on both staff workload and patient satisfaction.

“Your company has provided a great reliable service. It is hard these days to find a credible company whose service is “as advertised”, but AccessDirect is “as advertised.” I thank you and wish the best for you and AccessDirect.”

Matthew Rice

Pine Glen Dental Group

“Customer service has been outstanding, your service is the best thing we’ve had in years, and I hope we can work together for many years to come.”

Cuauatemoc Montano

Health Revolution

“I am amazed time and time again how much service your company provides at a great cost! And your customer service is unbeatable! I’ve got my phone company on the changes right now, and I’m already playing around with my voice mail and features!! How nice this will be!”

Deanna Kiser

ACH Retirement Plans, LLC

Imagine a STRESS-FREE Phone System

Want to improve the call experience for your team and your patients? Try AccessDirect FREE today to see how easy phone calls can be.

Key Features for Healthcare Practices

VIRTUAL RECEPTIONIST (AUTO-ATTENDANT & IVR)

Greet callers with a professional message and clear menu options, then route them by department, provider, or location automatically.

ON-CALL & AFTER-HOURS RULES

Set time-based call menus, emergency options, and rotating schedules to forward calls however you want.

DIAL-BY-NAME DIRECTORY

Let callers reach staff by typing a name on the keypad. Calls route instantly to the correct extension.

VISUAL VOICEMAIL

Read voicemails at a glance to return calls faster — via SMS, email, or mobile app.

INFO BOX EXTENSIONS

Answer common questions (like hours, accepted insurance, directions, lab instructions, etc.) 24/7 with pre-recorded messages.

MULTIPLE EXTENSIONS

Add extensions for billing, labs, or providers so patients and team members reach the right extension on their own.

FREE PROFESSIONAL GREETINGS

We’ll record custom greetings for every extension with professional equipment, so every patient receives a warm welcome.

TOLL-FREE OR LOCAL NUMBERS

Choose a toll-free or local number, or keep your current number and start using AccessDirect right away.

SMART CALL SCREENING

See who’s calling before you answer. Filter out spam and non-urgent calls during sessions and keep lines clear for real patient needs.

Optional Add-Ons

*Optional features may include an additional charge.

How Healthcare Teams Use AccessDirect

Solo Physician / Therapist

Without staff support, answering every call and giving patients your full attention is nearly impossible. AccessDirect helps you stay connected without interrupting care:

Multi-Location Practice

Managing multiple offices means juggling multiple numbers (often with inconsistent call handling). AccessDirect simplifies communication across every site:

Hospitals / Care Centers

High call volumes and multiple departments make manual call management overwhelming. AccessDirect simplifies it all:

Home-Based Care

Providing care outside a central office makes it harder to manage calls and protect staff privacy. AccessDirect helps your team stay connected and safe:

Drug Testing Centers

Running a mobile or part-time drug testing center with limited hours? AccessDirect enhances your services without extra staff or office overhead:

How To Set Up a Healthcare Phone System

1 Pick Your Plan

Choose only the features that fit your practice. Keep your current phone numbers, or add local and toll-free numbers.

2 Customize Your Call Flow

Customize your call menu, record greetings, and set up your routing schedule however you want.

3 We Handle the Rest

We’ll port your numbers, map your call flow, and set up custom greetings to launch your new phone system in 24 hours.

In a rush? Give us a call. We’ll help you pick a plan and set up the rest in 24 hours.

Flexible Plans for All Healthcare Professionals

Direct Messaging

$19.95 / month

Simple voicemail and fax. Perfect for solo providers or small offices that need a reliable way to capture messages, manage faxes, and stay organized.

Direct Executive

$19.95 / month

Great for clinicians on the go. Forward calls to your mobile, manage voicemails, and keep personal and professional calls separate — all from one line.

(Popular) Direct Reception

27.95 / month

Ideal for busy or growing practices. Includes multiple extensions, call routing, dial-by-name directory, and more to keep patient calls flowing smoothly.

FAQ

Why do healthcare providers need a phone system over a receptionist?

Healthcare practices receive more calls than one person can realistically handle. Plus, hiring a receptionist is expensive.

The average receptionist earns about $18/hour (roughly $37,000 per year, plus benefits).

AccessDirect starts at $19.95/month ($240–$335/year depending on plan). That’s less than 1% of the cost of a full-time receptionist — and the system can handle a lot more:

Voicemail and voicemail-to-text
Bilingual greetings
After-hours coverage
24/7 consistency across all your locations

Can we keep our current numbers and phones?

Yes. AccessDirect will port your existing numbers with no downtime. You can also use the phones, computers, and laptops you already have. No additional PBX hardware is required.

How do you handle after-hours emergencies?

You can create an “urgent” option in your call menu with rotating on-call rules. Urgent calls forward to the right clinician automatically, while non-urgent calls go to voicemail or another extension of your choice.

NOTE: When calls forward to a cell-phone, AccessDirect protects that number so all your team members maintain privacy.

We have multiple clinics. Can one number route to all of them?

Absolutely. You can use one main number with menu options for each clinic or department. You can also keep local numbers that all flow into the same call system.

Do you offer voicemail-to-text?

Yes. Visual voicemail lets you quickly scan messages (via email or SMS) and prioritize callbacks accordingly.

NOTE: We recommend asking patients (in your greeting) to avoid providing personal health information in all messages.

Great Care Starts With a Great Phone System

AccessDirect is a phone system built for busy healthcare businesses. We give you control over your phones so you can focus on the quality of your service.

When patients can reach the right person quickly, that shows they can trust you as a provider.

If you’re having trouble managing phone calls and providing the service your patients deserve, we can help. Browse pricing or try AccessDirect free for 7 days.

No time to set up a new system? No problem! Give us a call and we’ll set up everything in 24 hours.