The number of small businesses in the U.S. has increased 49 percent since 1982. Among these small businesses are single-person operations and small businesses like home service professionals (roofers, plumbers, etc.), insurance firms, restaurants, real estate agents, private practice doctors, and many more.
If you’re a small business owner, you know the struggle — answering potential customers when things are already busy.
While you may not be able to hire someone to sit around and wait for the phone to ring, you still need a way to take those calls, even when everyone on the team is busy. If you make them wait too long, customers may take their business elsewhere.
For businesses like these, a virtual phone assistant can provide big benefits. Think of it as an always-available receptionist. While you’re busy helping other customers, or out of the office, your virtual receptionist can:
Don’t leave your customers waiting. Be available to help them 24/7 with a virtual call answering service.
“Your system has already brought in sales I didn’t expect. Thanks for all of your help, superior customer service, and dedication to your customers. I will be adding these programs to my existing packages, and once set up, I will be adding a box for that service as well.”
“It is refreshing that it is still possible in today’s business climate to find someone who is actually pleasant to deal with. I really look forward to us working together.”
“Thanks a lot for your great assistance. We recorded the entire set of Hispanic greetings and each extension is directing us to the right place. We have a functional and professional voice message system. I really appreciate your dedicated attention to our needs.”
Serve your customers better with a full suite of features included with your virtual receptionist package.
Here are the top features small businesses most enjoy:
Find-me/follow-me call routing helps your callers avoid voicemail and connect with a real person every time by automatically routing calls to the next available person (based on a predetermined sequence).
Put the worry of missing an important call behind you. You’ll enjoy peace of mind while your callers benefit from high-end, professional call response services.
We’ll write and record custom professional greetings that reflect positively on your brand and support your customer service efforts.
Whenever you receive a voicemail, it will include a transcription of the message itself. You’ll be able to read the voicemail directly from your email.
Make it quick and easy for callers to reach exactly who they need, when they need them. With a single number, you can offer several individual or department extensions.
Holds and transfers are often inevitable. Provide your callers with a welcome music break — one more way of projecting a high-end image for your business.
Project a big-company image and offer a valued service to your callers with a dial-by-name directory that helps callers find their desired contact fast. Our automated front desk system answers calls and transfers callers quickly and easily.
Just as your voicemail messages can be converted to text, so can your incoming faxes. It’s one more convenient way to help you stay on top of what’s happening in your small business from wherever you are — conveniently.
We offer flexible plans so you’ll only pay for what you need. Every business is unique — we offer a wide range of virtual receptionist options you can customize to fit your specific needs.
Your AccessDirect virtual receptionist comes with the best service and support in the industry. We go beyond the basics to provide you with everything you need to convey a big business presence and brand, regardless of the size of your business. With our automated receptionist system, you’ll benefit from:
At AccessDirect, we offer flexible packages because we know every business is unique. We want to help you address your needs and serve your customers.
We offer 3 tiers of virtual phone system plans, designed to provide small businesses and big enterprises with the features they need at an affordable price. Each of these plans can be customized to offer the features you need to make your caller’s first impression the best impression.
FOR SMALL BUSINESSES WITH 2-25 EMPLOYEES
The perfect solopreneur or individual business solution. Enjoy one mailbox that can transfer your callers to any phone of yours, as well as voicemail to email and voicemail transcription. Take your calls at home or on the road, wherever and whenever you need.
$19.95 / per month
FOR SMALL BUSINESSES WITH 2-25 EMPLOYEES
Our best-selling small business plan. Present your callers with a list of extensions that let them reach individuals or departments quickly and easily. Connect your entire workforce with one phone number, whether they’re in the office or the field.
Starting at $27.95 / per month
FOR COMPANIES WITH 25-100+ EMPLOYEES
The ideal phone system for larger companies. Utilize our Direct Receptionist features and capabilities scaled up for larger businesses. We’ll help build a custom solution that fits your unique needs, no matter how many offices or employees you have.
Starting at $99.95 / per month
*Additional charges apply.
Business today is mobile, flexible and fast-paced. Customers call when it’s convenient for them, and they expect quick responses. Virtual, cloud-based answering services directly answer these needs.
However, when you’re looking to set up a virtual phone system, things can get confusing fast. What’s a PBX system? Do you really need that inter-office communication hub to do everything you want? Many people (and businesses) become lost in the sea of options and technology.
At the end of the day, you need a simple way to greet your callers with a professionally recorded virtual receptionist, customize the messages they hear, and direct them to the right place. That shouldn’t be difficult.
A quality virtual phone service provider should be able to offer:
If you don’t feel like your virtual receptionist service is helping to free up your schedule and serve your customers, it might be time to switch.
Here at AccessDirect, we excel at giving customers what they need at a fair and reasonable price. Beyond an affordable price, you’ll find a virtual receptionist service provider that has:
Since 1997, we’ve gone beyond the basics to provide service and functionality to meet the needs of business professionals across a wide range of industries.
We provide a suite of advanced features that allow you to be responsive all day, every day. With our customer service professionals to assist you, you can craft a script for your greeting(s) and menus that direct callers to individual extensions or departments.
You can change greetings and extensions whenever you want — you can even call us to do it for you!
Our virtual phone system works with all your existing devices — cell phones, VoIP phones, and traditional landlines are all compatible. This means you won’t need to purchase any new hardware. Our Find Me/Follow Me technology ensures you never miss an important call. Callers can be routed to as many numbers or devices as you need, wherever you are.
AccessDirect’s state-of-the-art virtual receptionist service offers Fortune 500 functionality at an affordable price for small businesses. There’s no hardware to buy, and we can set up your account in less than a day. Every part of your receptionist software system can be customized to fit your business needs.
You’ll be amazed at how easy it is to manage your business communications with assistance from AccessDirect. Our team of professionals can help you get your cloud answering service “dialed-in” exactly how you want it.
Today’s technology means that many tasks can be automated — including answering and transferring phone calls, sending messages via voice or text, and recording and transcribing messages.
According to McKinsey, an incoming call can cost a company up to $10 when handled by a live receptionist, while an automated virtual receptionist costs as little as 20 cents.
With a virtual receptionist, you can save time that would typically be spent on routine tasks and instead spend it on higher value tasks such as customer service, lead generation, or improving your business.
With AccessDirect’s automated receptionist system, there’s no need to hire a new employee to answer your phone and transfer calls. There’s no need to worry about “down time” across various time zones — day or night, AccessDirect offers always-on responsiveness for your customers.
We offer a cost-effective virtual receptionist solution that allows you to provide excellent service to your customers and minimize business expenses. Why limit yourself to regular business hours when you could have an automated receptionist on the job 24/7/365?
Add a virtual receptionist to your business to start providing Fortune 500-level service to customers today. Contact us to speak to a customer specialist or call 877-599-6500 (ex. 12) for more information.
With AccessDirect’s automated receptionist system, there’s no need to hire a new employee to answer your phone and transfer calls. There’s no need to worry about “down time” across various time zones — day or night, AccessDirect offers always-on responsiveness for your customers.
We offer a cost-effective virtual receptionist solution that allows you to provide excellent service to your customers and minimize business expenses. Why limit yourself to regular business hours when you could have an automated receptionist on the job 24/7/365?
Add a virtual receptionist to your business to start providing Fortune 500-level service to customers today. Contact us to speak to a customer specialist or call 877-599-6500 (ex. 12) for more information.