Business today is mobile, flexible and fast-paced. Customers call when it’s convenient for them, and they expect quick responses. Virtual, cloud-based answering services directly answer these needs.
However, when you’re looking to set up a virtual phone system, things can get confusing fast. What’s a PBX system? Do you really need that inter-office communication hub to do everything you want? Many people (and businesses) become lost in the sea of options and technology.
At the end of the day, you need a simple way to greet your callers with a professionally recorded virtual receptionist, customize the messages they hear, and direct them to the right place. That shouldn’t be difficult.
A quality virtual phone service provider should be able to offer:
- Clear solutions
- Easy implementation
- Explanations of technology (“How does this work?”)
- Considerate, consistent customer service
If you don’t feel like your virtual receptionist service is helping to free up your schedule and serve your customers, it might be time to switch.
Here at AccessDirect, we excel at giving customers what they need at a fair and reasonable price. Beyond an affordable price, you’ll find a virtual receptionist service provider that has:
- Longevity in the marketplace
- Thousands of satisfied customers
- A wide array of package options
- A proven track record of exceptional customer service
Since 1997, we’ve gone beyond the basics to provide service and functionality to meet the needs of business professionals across a wide range of industries.
Stellar Service and Features
We provide a suite of advanced features that allow you to be responsive all day, every day. With our customer service professionals to assist you, you can craft a script for your greeting(s) and menus that direct callers to individual extensions or departments.
You can change greetings and extensions whenever you want — you can even call us to do it for you!
Our virtual phone system works with all your existing devices — cell phones, VoIP phones, and traditional landlines are all compatible. This means you won’t need to purchase any new hardware. Our Find Me/Follow Me technology ensures you never miss an important call. Callers can be routed to as many numbers or devices as you need, wherever you are.
AccessDirect’s state-of-the-art virtual receptionist service offers Fortune 500 functionality at an affordable price for small businesses. There’s no hardware to buy, and we can set up your account in less than a day. Every part of your receptionist software system can be customized to fit your business needs.
- Want calls to come to your cell phone, but only during business hours? No problem. We can program each individual extension to send calls to your phone or straight to voicemail during the hours you choose.
- Want personalized voicemail recordings for each extension? Our customer service team can easily set that up for you, and will even record each message.
- Need a single mailbox that can send messages to multiple people? We can do that too. Messages can be sent to multiple email addresses. We can even send text notifications if you prefer.
You’ll be amazed at how easy it is to manage your business communications with assistance from AccessDirect. Our team of professionals can help you get your cloud answering service “dialed-in” exactly how you want it.
Improved Efficiency From Call Automation
Today’s technology means that many tasks can be automated — including answering and transferring phone calls, sending messages via voice or text, and recording and transcribing messages.
According to McKinsey, an incoming call can cost a company up to $10 when handled by a live receptionist, while an automated virtual receptionist costs as little as 20 cents.
With a virtual receptionist, you can save time that would typically be spent on routine tasks and instead spend it on higher value tasks such as customer service, lead generation, or improving your business.