It is important to ensure that your callers can reach the correct party or department when they call in, regardless of who they initially speak with. That is what makes our live call transfer feature such a valuable tool. When you receive a call through your AccessDirect system, you can quickly transfer that call to another extension within the system. This ensures that your customers can quickly reach the correct party, even if they enter the wrong extension.
Live call transfer enables you to transfer calls from one extension to another virtually, eliminating the need for an expensive physical phone system. Our cell phone live call transfer service allows you to receive calls from or transfer calls to another extension even if you are not in the office. This follow me live call transfer system ensures that you can assist your clients irrespective of your current location. Live call transfer is a primary feature of our hosted PBX business phone system and is included in the phone transfer system’s monthly service charge.
Transfers a Live Call to Another Extension
When a caller needs to speak with another person or department within your company – to billing to pay an invoice, or the service department to make changes to their account, for example – you want to redirect them as quickly and efficiently as possible. However not all virtual PBX systems offer you the option of transferring a live call. Many virtual PBX systems require the caller to hang up, re-dial the company number, and select another extension, creating an unnecessary and frustrating barrier.
With AccessDirect’s live call transfer service, you can easily send a caller from your phone to another. As the call is being transferred, you can choose to have the caller hear a ringing sound, on-hold music, or a customized message we can record for you. This service provides your company a “big business” image without the big system price tag.
Call Screening with your Live Call Transfer Service
Our phone system includes a call screening feature, allowing you to accept calls if you are available or send the caller to voicemail. When answering a call, whether direct from the caller or via live call transfer, a prompt will play informing you that a call is coming in from your system. You may press any key to accept it, which will connect the call. If you do not, or if you end the call, your caller will be sent to your AccessDirect voicemail system, and we will email you a copy of their message as an MP3 file along with a computer-generated transcript.
The live call transfer system is an important feature of our hosted PBX system and greatly increases customer satisfaction. Your callers can call one number and speak to more than one party without the need to hang up and make multiple phone calls. Plus you can take comfort in knowing that your clients can always reach you, even if you’re out of the office.
A Convenient Live Call Transfer System at an Affordable Price
With AccessDirect’s live call transfer service, your customers simply call one number and can be connected to the appropriate party to address their needs. There’s no need for them to hang up and call back multiple times to speak to multiple employees at your business. Best of all, this can all be accomplished virtually, meaning it can be done from anywhere at any time without the need for an expensive, on-site phone system.
Our virtual live call transfer service is an included feature, meaning there’s no additional charge to utilize this convenient tool. When used in combination with a free professionally recorded on-hold message and our voicemail-to-email service, you can have a Fortune 500 phone system at an affordable main street business price.
Curious as to how our live call transfer service can help your business? Contact us for more information about our cell phone call transfer system or call our customer service professionals at 877-599-6500.