Automated Attendant – Answers Incoming Calls
Automated Attendant System
This text is copyright AccessDirect and was originally posted at http://www.messagingservice.com/Automated attendant is now being employed by almost all the major companies to improve their customer response. An automated attendant answers the incoming calls and transfers them to the appropriate persons or departments.
The Big Company image
Our automated attendant can help you give a big company image. Your callers will be greeted with a professional sounding message. This message can be customized according to your requirements. Your callers will be presented with a range of options such as dial by name, dial by extension, or simply choosing to listen to the company profile. Our automated attendant can be programmed to play out different greeting messages depending upon time of day; i.e office hours, after hours, weekends, or holidays.
Efficient Call Routing
AgqRJZkbj2One of the major functions of an automated attendant is call routing. Our automated attendant is capable enough to route your calls to your cell phone incase you are not in office. This routing utilizes a call forwarding technique called as find me follow me. In case you could not be personally reached, the calls are automatically routed to voice mail system. You are thus assured that important messages meant for you will never be lost.
Increased Customer Satisfaction
By utilizing our automated attendant system, you can improve your call processing. You need not employee live receptionists for attending all the calls. The automated attendant will do the job for you, attending the calls 24 hours a day, 7 days a week. It will connect your callers to the right person at the right time, thereby increasing customer satisfaction.
Feature-rich but Affordable
Our feature-rich automated attendant is on a par with the best ones available in the industry. Your company can sport a big company image using our automated attendant. You need not spend huge amounts in purchasing expensive PBX equipment. Ours is a hosted PBX system, meaning you will get the functionalities of a virtual PBX system through a dedicated connection.
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Customer Testimonials
“Thanks for all your help. This is AMAZING! I'm able to keep tabs on three people using your system. If you ever need a customer reference, quote, etc., count me in. I'm a VERY happy customer!”
Nick,
Exchange Consultants