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AccessDirect is a third-party voicemail and IVR solution that has provided service for American Family agents for over a decade. While this service has been sponsored by American Family since 2008, beginning in April 2020, American Family will transition the cost of the AccessDirect solution from a monthly direct bill to American Family to an agency direct bill for those agents who use the service. If you choose to stay on AccessDirect you will need to setup direct billing with us prior to March 15, 2020 for April 2020 service. To ease the transition American Family will continue to pay for AccessDirect service through March 2020.
• Transfers to Claims, Billing, and Policy Assistance, so your insureds can get the help they need when they need it.
• Email delivery of voicemail messages, so you can easily listen to and save the sound files.
• No busy signals, so you never miss a call.
• Customizable holiday greetings, manageable through our simple and intuitive web interface
• No usage fees or overages, so your bill remains the same, month after month.
• Receive faxes by email, delivered as PDF files.
How to transition to direct bill with Access Direct
To keep your service active with AccessDirect and setup a billing account with us your first bill would be on March 20, 2020 for April service. The cost of the AccessDirect service is a flat $25 per month with no added fees or overages.
Please click NEXT to keep your AccessDirect voicemail account and transition to direct billing.
Please fill out all required fields below. We are asking for this information to ensure that your agency's file is correct.
If you have assistants who should also receive voicemail notifications, please select "yes." If not, please select "no."
To add more than one address, click the + at the end of the field.
A "rollover line" would be another phone line that you take calls on, typically when your first line is busy.
A dedicated fax line, or a line that is only for receiving or sending faxes, would not be considered a rollover line.
If you have more than one phone line at your office, please select "yes." If not, please select "no."
If you do not know, or are unsure, please select "I don't know."
If you do not know your other rollover numbers, please go back and select "I Don't Know" from the above options.
The cost to continue your current AccessDirect voicemail service will be a flat $25 per month. There are no additional fees.
American Family Insurance will continue to pay for AccessDirect service through March 2020. Your card will not be charged today.
Your first bill will be on March 20th, 2020, and will cover your service for April 2020. You will be charged $25 each month on the 20th for this service.
You may cancel at any time with 30 days written notice via email to our billing department.
If you have any questions regarding our billing process, please call 877-599-6500 x16.
Billing Address (where you receive CC statements)