Answering Service for Insurance Agents
Answer client requests and keep your roster growing with AccessDirect — a robust phone system built for insurance agents and agencies.
When Missing a Call Means Losing a Client
For successful insurance agents, relationships are everything. But when your phone won’t stop ringing, those relationships can slip through the cracks.
Whether you’re a solo agent or running a busy agency, juggling quotes, claims, and questions can mean dozens of daily calls. That’s not to mention outbound calls to grow your business. But when new leads wait too long or loyal clients can’t get through, business suffers.
Hiring a full-time receptionist might sound like the right move — until you add up the costs of payroll, benefits, and training. Plus, even a live receptionist can’t always cover after-hours calls.
You need an affordable, reliable phone system to handle calls your way.
With AccessDirect, you can answer every call professionally and control your schedule with smart features that help you prioritize and respond faster.
- Greet callers with a custom message, even when you're busy
- Route calls to your cell, office, or headquarters automatically
- Get voicemail transcripts sent straight to your inbox
- Offer bilingual greetings and extensions for Spanish-speaking clients
- Set up special greetings for auto, life, commercial, or specialty policies
You can even keep your current number. It’s your phone system — just upgraded to handle more.
Get the professionalism of a full-time receptionist, without the hassle or extra costs. Discover how AccessDirect can make you more productive and responsive.
Why You Need an Answering Service: 6 Benefits for Insurance Agents
With AccessDirect, answering calls is just the beginning. Here are a few ways a new phone system could benefit your business.
Greet Callers Professionally
Use a toll-free or local number to build trust with your audience and maintain a polished image with a custom, professionally recorded greeting in English or Spanish.
Save Money
Avoid the high cost of a full-time receptionist. Our virtual system answers and routes calls for a price you can afford, with flexible packages for your unique needs.
Answer Calls 24/7
Maintain coverage for every call (and route calls after hours) no matter where you are. Agents can take calls from the office, a cell phone, or computer with no extra hardware required.
Save Time and Increase Productivity
AccessDirect answers and routes your calls automatically, so you spend less time managing phones and more time serving clients.
Take Control of Your Time
With custom call routing schedules, you decide when business calls come through (and when they don’t). Protect your evenings, weekends, and family time without missing important opportunities.
Get U.S.-Based Service
Our team at AccessDirect is here to help you from day one. Get assistance when you need it from someone who knows your phone system — based right here in Kansas.
Smart Phone Features for Busy Insurance Agents
AccessDirect gives you the tools to stay organized, sound professional, and serve your clients better than ever.
VIRTUAL CALL MANAGEMENT
Make sure every client call is answered professionally. Route calls to claims, billing, or voicemail with a system designed for your schedule.
PROFESSIONALLY RECORDED GREETINGS
Create a great first impression with a custom greeting in English or Spanish. We’ll record all your greetings in-house at no extra cost.
FIND-ME CALL ROUTING
Set up your system to route incoming calls to the next available agent automatically. Give clients the service they need without manual effort.
TEAM EXTENSIONS MADE EASY
Support multiple agents or departments with one phone number. Help clients reach the right person fast with a phone menu and extensions.
SMART CALL SCREENING
Block spam, robocalls, and political calls automatically. Our built-in screening filters out the noise, so you can protect your business and stay focused on real clients.
DIAL-BY-NAME DIRECTORY
Make it easy for clients to reach the right person. Callers can find your agents quickly by dialing just the first few letters of the name they’re trying to reach.
SEPARATE WORK AND PERSONAL LINES
Keep your personal number private while handling business calls from the same device. Route business calls to your phone without sharing your personal number.
ON-HOLD MESSAGES OR MUSIC
Add professional hold music or a short message to keep callers informed while they’re being transferred.
VOICEMAIL TRANSCRIPTION
Quickly scan messages and prioritize callbacks with transcribed voicemails — sent to your email inbox or cell phone.
Optional Add-Ons to Do Even More
- Business Text Messaging*: Easily send and receive texts using your AccessDirect local number to stay in touch with clients who prefer texting.
- Dedicated Fax Number*: Get a local or toll-free fax number just for your business. Receive faxes by email and send them online — no paper or clunky machines needed.
*Optional features may include an additional charge.
Don’t Let Another Call Slip Through
AccessDirect helps you stay available to callers while growing your business (without adding to your workload).
Start your free trial today and see how easy it is to stay connected.
Insurance Answering Service Solutions
However you run your business, our virtual phone service helps you connect with clients your way:
Independent Agents & Small Agencies
Running a one-person shop or a small team? We help you stay available around the clock, without the cost of a full-time hire. Get every call answered professionally (even after hours) and protect hard-earned client relationships while you grow your book.
Medium-to-Large Insurance Agencies
Handle high call volumes with ease. AccessDirect helps you route calls to the right agents according to whatever rules you set. With bilingual support, you can connect with more of your target market via English or Spanish greetings and phone menu options.
Specialized Insurance Providers
Selling life, auto, or commercial insurance? Customize your call flows to fit your niche. We’ll help you set up unique phone menus and call forwarding rules with custom greetings, so your customers get the help they need.
B2B Brokers & Corporate Clients
If you’re serving business clients, you need secure, streamlined communication. Our systems protect sensitive information while helping you manage complex calls across teams. Use a 1-800 number and a phone menu to convey the professional image your business clients expect from an insurance partner.
How To Set Up Your Insurance Answering Service
1
Pick Your Plan
Choose the setup that fits your business. You can keep your current number or get a new local or toll-free line.
2
Customize and Personalize
Set up your call routing, greetings, and extensions to match how you work. We’ll help you tailor everything to fit your clients and your team.
3
Let Us Handle the Rest
We take care of all the setup behind the scenes. No new equipment, no tech headaches — just a system that works for you.
Short on time? Give us a quick call. We’ll help you pick the best option and set everything up for you in 24 hours.
Flexible Plans for Agencies of Any Size
Direct Messaging
$19.95 / per month
Just voicemail and fax. This plan is perfect if you don’t need call routing but still want to stay organized and responsive.
Direct Executive
$19.95 / per month
Great for solo agents. Get call forwarding and advanced messaging options so you can manage calls your way — without juggling two phones.
(Popular) Direct Reception
27.95 /per month
Manage multiple extensions with advanced call routing, dial-by-name directories, and more — perfect for growing agencies.
Frequently Asked Questions
Why do insurance agents need an answering service?
Because when clients or new callers try to reach you, they want quick service from someone they trust (that’s you). But you can’t answer every call — and you shouldn’t have to. An answering service helps you maintain client relationships and stay on schedule with call management features that save time and money.
Which features matter most in a phone system for insurance agencies?
Which features you need depends on how you run your business. Most insurance agents need 24/7 call routing, visual voicemail, bilingual support, and custom greetings. These help you stay organized and consistent when call volumes pick up.
How does an answering service compare to hiring staff?
A full-time receptionist can cost $35K – $50K a year. Our virtual system gives you all the professionalism and time savings of a receptionist for as low as $19.95/month. That’s thousands of dollars in savings every month — and it works 24/7!
Can I customize call scripts and greetings?
Absolutely. Just send us a script (or a rough idea). We’ll polish it, record it in-house with professional equipment, and set it all up for you. If you need to update it later, just call us — we’ll change your greetings and call routing settings as many times as you need.
What happens to calls after hours?
With after-hours calls, you’re in control of how you handle them. Send calls to voicemail, forward them to another agent, or set up call screening to flag them as emergencies. We’ll set up your system to work exactly how you need it, even outside business hours.
Can AccessDirect help with Spanish-speaking clients?
Yes! We offer bilingual options and professionally recorded greetings in both English and Spanish. That way, all your callers feel welcome and you never lose business because of a language barrier.
Ready To Make Every Call Count?
Your clients trust you — and that trust starts with how you answer the phone. Every call is a chance to build a stronger relationship with your target market.
But you can’t always be on the phone. As your business grows, keeping up with every call gets harder and harder.
AccessDirect gives you the phone system you need to manage all your calls without hiring extra staff. Customize call workflows and handle tasks from your cell, office, or wherever work takes you.
Keep clients happy, win more business, and finally stop worrying about missed calls. Start your free trial today and see how easy it is to stay connected.