Employees are increasingly demanding mobile solutions as it becomes more common to have a remote workforce or widely dispersed offices. In order to satisfy employee demands for mobility, AccessDirect’s hosted PBX phone systems can provide a significant advantage. Hosted and virtual PBX phone solutions use the cloud to synchronize everything so that communications systems are able to more easily talk to each other and be accessed remotely.
AccessDirect has a Find Me Follow Me feature, which uses a hosted PBX system. Essentially how it works is that you and your staff select the phone numbers you want to be able to be reached at, either at the office, home or on a mobile device. You can then select one number to make your primary default number, and all phone calls from customers will first go to this number to reach you. If you cannot be reached at that number, the PBX system will automatically forward calls on to the next number on the list. If it is unsuccessful in reaching you there, it will move on to the next. If you cannot be reached at any of the numbers on your list, the call will finally go on to voicemail where your customers will be able to leave you a message so that you can follow up on all potential leads.
Transfer Calls to a Remote Workforce
At AccessDirect, the Find Me Follow Me feature comes standard with our hosted and virtual PBX phone systems. These not only work with your existing phones – so a new phone purchase does not have to be made – but it comes with a wide array of other features that allow you to fully realize the benefits of a virtual phone system. This system goes to work for you so that you never miss important calls. In addition, hosted PBX systems come with fax mail, auto attendant, conferencing calling and music on transfer.
With virtual phone service, business leaders can enjoy a more effective way to manage call transfers for their work form home workforce since it is tailored specifically for helping small businesses enhance their image, making them look bigger. Other advantages that a business receives with a virtual PBX phone system include improved staff productivity, enhanced customer service, easy installation, time and cost savings, impressive scalability according to the needs of your organization, no required administration and an overall reduction of telecommunication expenses. The system handles the call forwarding for you, making regular business operations easier to handle than ever.