The concept of having all voice messages sent to email might sound simple enough. However, the significant benefits of this feature may not be obvious to everyone. Companies should note that the voicemail-to-email feature is a standard part of AccessDirect’s hosted PBX phone service. Let’s take a look at how voicemail to email services can improve response time to customers.
When a customer calls, they will first hear a professionally recorded greeting, or auto attendant, which forwards calls appropriately if necessary. Once the call is transferred, if either no one answers after four rings or the line is busy with another customer, the system then sends the caller on to a professional voicemail system. If a customer chooses to leave a message, AccessDirect’s voicemail-to-email ability ensures that numerous channels are used to notify you.
This service allows you to click and listen to your voice messages using your computer, smartphone or Blackberry device. In addition, voicemail messages can be checked from any cellphone or telephone line, which can be a significant benefit for the remote or mobile workforce. Furthermore, for especially distributed workforces, AccessDirect can integrate up to hundreds of voice mailboxes to accommodate future growth.
Voicemail to Email Aids Quick Response
This service involves converting voice messages into audio files and forwarding them to your email inbox. One significant advantage that this feature provides to business users is maintaining connectivity while traveling. It can often become easy to feel disconnected when away from the office, but 24/7, real-time updating ensures employees never miss a beat no matter where they are located.
Imagine a scenario where you are on hold yourself, tying up the line from possible customer communication. When a caller leaves you a voicemail, you can potentially remain on hold while listening to the audio file of the message through your computer. Businesses respond more quickly with voicemail-to-email systems in place. In addition, this feature will cut down on the amount of time spent listening to multiple voicemail messages or making trips to the fax machine.
AccessDirect’s virtual phone system is meant to save time and money for users, and we recognize the positive effect that effective organization can have on productivity. Even those who are most well-organized can run into unexpected situations throughout the day or week, which can shift an ideal schedule to less than ideal. Features like voice to email provide a way to more seamlessly handle any disruptions to that perfect schedule, and follow up promptly with every customer along the way.