Today’s small or start-up business may not always have the funds to hire a receptionist, and the increasingly remote workforce makes the traditional office setting and receptionist position essentially obsolete. These are just a couple of the many reasons to use a virtual receptionist for your business.
Outside of evolving business demands, a virtual receptionist is in general an excellent way to make a good first impression on any individual or organization that comes into contact with it. On a basic level, every single interaction creates a distinct impression on the other party. Without a virtual receptionist, a business can come across as disorganized and even unprofessional. While it may be easy to discredit a single interaction, this is unwise as it can harm a business’s reputation.
This speaks to the value that can be realized in each individual phone experience. A personalized approach to customer service through a live receptionist is a great way to give off the impression of a well-run office. However, virtual does not mean a pre-recorded, automated system. In fact, live receptionists are at work for you. AccessDirect’s virtual receptionist system is sophisticated, with live support handling business calls in a professional manner.
Virtual Receptionist Helps Business Thrive
Not only is the virtual receptionist system beneficial for making good impressions, it’s beneficial for making big impressions, too. AccessDirect understands the value of a solid business image and knows how skilled call management can lend the impression of big operations to even the smallest businesses. A virtual phone system provides the same services that Fortune 500 companies spend the big bucks for.
Our skilled receptionists are on hand to deliver call answering and routing services, and the system can be programmed to offer 24/7 services. Our interface features include professional call greeting, call transfer to appropriate extensions and the handling of multiple calls simultaneously without risking line-busy signals.
Another benefit of a virtual receptionist is that businesses can maintain a presence in numerous markets by employing distinct phone lines for each one. Companies can eliminate the costs of additional staffing, reduce the chances for a missed call, enjoy easy connection with remote workforce, save on overhead, decrease the amount of time a caller is left on hold and substantially improve customer support services for their brand. Additional features that may prove particularly valuable include Find-me/Follow-me call forwarding, dial by name, extension and department lines, voicemail, music on transfer, fax to email and voicemail to email.