Challenge: A dental office called and said that after hours they were forwarding their phones to a live answering service which was really expensive. They were paying $100/hour to have people take their messages for them, and half the time the people got the messages wrong or the office people weren’t receiving them. The dentist thought that he was paying far too much for a service that was so unreliable. He wanted to check out AccessDirect’s Auto Attendant and see if it would be more cost effective.
Solution: I explained to the dentist that instead of forwarding his phones to the live answering service after hours, he could forward his service to our auto attendant for the fraction of the cost. AccessDirect customized a demo which showed him that his patients could leave him a message for the next business day which would be emailed to his staff, or they could also choose to get in contact with an emergency dentist. We would notify the dentist on call by sending the message to his cell phone via text, and using Call Back Notification which would ring his cell phone three times every five minutes until he listened to the patient’s message. Instead of paying well over $2000.00 per month, the dentist could pay $39.95 and have a more reliable service.
Results: The dentist was extremely pleased with AccessDirect’s Auto Attendant. He was relieved to know that his patients would have a reliable system to leave their messages so that his office staff could directly listen to the patient, not the third party which was at times, unreliable. The dentist never worries about missing an emergency call, and when he’s on vacation he simply uses AccessDirect’s web interface to change the number of the dentist on call. The dentist was most pleased with his bill from AccessDirect which was only $39.95. The advantages and low cost of using the Auto Attendant made our customer extremely happy.