KNOW A CALLER’S NEEDS BEFORE ANSWERING
Small business owners and solopreneurs often wear many hats for their businesses. From moment to moment, one can be a salesperson, customer service agent, technical support, accounts payable, or any other number of possible positions. Swinging back and forth between titles can make it challenging to know what’s coming next, especially when the phone rings. That’s where AccessDirect’s call whisper feature can make a big difference.
Knowing why a customer is calling before answering the phone can give you immediate insight and better prepare you for that conversation. It also helps you sound better prepared and more professional to your callers, boosting their first or ongoing impression of your business. Give your business an advantage that could mean the difference between a new customer or a lost opportunity.
Read on to learn more about our call whispering feature, or talk with one of our friendly representatives to find out how we can help your business!