Voice over internet protocol (VoIP Systems) technology provides significant advantages like a reduction of communication costs and increased productivity that businesses of all sizes can enjoy. However, sometimes it makes sense to look at small businesses separately as these organizations will have different needs than larger-scale corporations. In a recent article for IT Manager Daily, guest contributor Lewis Edward outlined the top benefits that small businesses can receive by implementing a VoIP-compatible PBX telephone system.
“One huge obstacle that many new startups run into is the lack of credibility often associated with young and small companies,” Edward wrote. “However, items such as offices, equipment like computers, telephones and salary on reception staff or assistants can often be too expensive for small start-up companies. But today, big advances in technology have made it easier than ever to not only make small companies appear much larger to potential clients and business contacts – and save money in the process. Many small businesses are seeing great benefits and cost savings from VoIP services and virtual offices and business centers.”
Benefits of VoIP Compatible Virtual Office Phones
Edward detailed a few of the biggest benefits of a VoIP phone system for smaller businesses, including substantial price savings, giving a business a larger appearance and increased automation. Businesses can select VoIP services that offer the same functionality of traditional telephone systems plus many enhanced features for considerably less money. In fact, Edward noted that comparable services to modern VoIP offerings that use traditional telephone systems can cost tens of thousands of dollars. Small businesses can implement VoIP services instead of opting for an expensive professional phone system, which can be outside of budget.
In a recent article for Business Review Australia, contributor Dave Thomas stressed the importance of both internal communications and customer interactions when it comes to successfully running a small business. While sometimes existing communications can be tweaked to resolve any shortcomings, it may be worthwhile to find a better solution that can meet the service needs of involved parties. Having the right communications system implemented is one service need that should not be overlooked by any small business owner.
“Without the right set up, important messages could be left waiting, meaning a potential sale of question/solution to a customer problem is not solved as expediently as it should be,” Thomas wrote. “If one of your goals going into 2013 was to improve your communications approach, then you may want to dial-in to VoIP (Voice over internet protocol.)”
Advantages of Using VoIP for business centers and virtual offices
Edward explained that moving beyond VoIP systems, virtual offices and business centers are options for small businesses transitioning from a home-run office to a more professional setting.
“Virtual offices provide many of the appearance benefits of having a physical office while saving your company large amounts during its initial growth,” Edward wrote. “Often virtual offices are bundled with VoIP services, and some providers also offer outsourced receptionists to answer calls in your company’s name.”
AccessDirect’s virtual PBX phone system provides virtual office phone features such as a virtual workforce and auto attendant for call forwarding and routing, professionally recorded greetings and virtual conference rooms.