Business Phone Systems

• Customizable Greetings: A friendly, professional greeting is the best way to get a call from a customer off to a good start. AccessDirect has over 20 years of experience helping our customers create the perfect greetings, and we’re eager to assist you. We even offer to have a voiceover artist record your greetings at no additional charge. You can also record your greetings quickly and easily by uploading an existing recording or creating a new one through your browser or smartphone app interface.
• Business Call Forwarding: Receive business calls on any device anywhere and any time. Transfer your calls to a single number or multiple phone numbers simultaneously or sequentially. Work from wherever you need to, whether at home, in the field, or entertaining clients, without worrying about potentially missing an important call. You can even set up specialized transfer greetings or hold music for your callers to listen to while we attempt to connect your call.
• Business Voicemail: We think your voicemail service should be accessible in as many ways as possible and have designed our voicemail feature with that in mind. Emails can be sent directly to your email account as an MP3 file to listen to at your convenience. Transcripts of your voicemails are included at no additional charge, letting you read your messages as they come in and determine how quickly someone needs a callback. Review every message from our online dashboard or mobile app to ensure you haven’t forgotten to return a call.
• Information Boxes: Every business is asked and answers the same questions throughout the day. Why not record a greeting with answers to your most commonly asked questions, and free up time for you and your staff? With an information box, you can quickly provide information like your hours, address, or website or answer frequently asked questions without having to take time out for a phone call.
• Online Fax^*: Get rid of the hassle of bulky fax machines, paper, and toner while keeping the convenience and security of faxing. Our online fax service converts inbound faxes to pdf and delivers them right to your email inbox. Send outbound faxes from your business phone number to recipients through our online dashboard or mobile app.
• Business Text Messaging^*: While phone calls remain a preferred contact method, many customers want other ways to contact businesses. That’s why we offer a business text messaging option to our customers. Send and receive text messages from your virtual local phone number directly from your mobile app, or manage texts through your desktop or laptop browser. Free up your phone line and keep your personal cell phone number private with this convenient option.

^*Online Faxing and Business Text Messaging can be added to any subscription plan for a small monthly fee.

• The Problem: A Washington, DC small business owner was preparing to establish a new online reputation website but had encountered unexpected issues. Though their launch campaign strategy required multiple phone numbers in local area codes, obtaining numbers in different cities had become an issue. Those numbers would preferably all roll into a business cell phone, but they couldn’t find a convenient and easy way to organize the calls based on why the client was calling. And they wanted a friendly, professional voice on their phone recordings, preferably recorded by someone outside of their organization.
• How We Helped: Seeking guidance and solutions, they contacted AccessDirect looking for help. After hearing about his situation, we immediately went to work creating an automated phone answering service for their specific needs. First, we obtained the local virtual numbers they needed, connecting them to their new business phone answering system. Incoming calls to any of those numbers were programmed to forward to their business cell phone. To help better organize calls, we recommended using departmental extensions to triage calls and make the company sound bigger at the same time. With the information they provided, we created several greetings for testing and feedback. After listening to the options, they chose the one that best fit their desired image. Best of all, the business owner worked with the same representative every step of the way, which sped up the process and gave them a single point of contact.
• Why They Liked It: We’ll let the customer tell you themselves: “This made my life so much easier!” They loved how their business phone answering system organized calls, requiring no hands-on attention. The entire system worked the way they needed in the background without a second thought. Though they occasionally needed small changes made to their greetings, it was never a problem. They sent a script to their service rep and had new recordings ready within a business day. No matter their issue or question, we could quickly explain a solution and implement it for them, letting them focus on running their business.

• Cloud phone systems never have a bad day. Even the best customer service agents can have an off day, need a break, or have to step away from their desks. A good phone answering service works hand-in-glove with service agents, sales reps, and anyone else who takes calls. A friendly greeting answers every call, with no long ring times or busy signals, and quickly gets them to the person or information they need.
• More control and customization. A telephone answering system gives you control over nearly every aspect of the call. Record greetings in the tone of voice you need to say what you want. Extensions can be programmed for individual employees or ring out to entire departments. Voicemail notifications are sent via email, text, or both to ensure messages get returned promptly. The purpose of the system is to be flexible and can be changed to meet your requirements.
• Manage high call volumes and have fewer dropped calls. High call volumes aren’t a problem for an automated answering service. Designed to answer multiple calls simultaneously, your callers will never hear a busy signal. Play informational messages or hold music as callers wait to talk to a representative, keeping clients on the line longer. Program extensions to send calls to multiple people simultaneously to cut down on-hold times. Our business phone systems help callers spend less time on hold and more time reaching their desired person or department.