About AccessDirect
We give small businesses a phone setup that sounds bigger than they are. Smart call routing, custom greetings recorded by real humans, and a setup team that does the heavy lifting for you.
Trusted by leading organizations
.png)
Our story
We started AccessDirect almost three decades ago with one stubborn idea: small business owners shouldn't have to learn telecom to get a decent phone setup. They have actual work to do.
So we built a service for them. A small, dedicated team handles every account. Our voices record every greeting in-house. Our specialists call you to walk through it the day after you sign up. No tickets, no queues, no upsell calls.
Prospects and customers keep calling. We make sure they get the answers they need, so your business keeps thriving.
What sets us apart
Most phone services hand you a login and a manual. We help you setup the entire system, and have real experts available when you have a question.
Order online and we'll call you within one business day to set everything up. You don't have to lift a finger, or try to figure out what a "PBX" means.
Don't love your phone voice? We've got one. Our team records every greeting in-house, and we'll help you write the script too.
We won't drown you in jargon. If a feature needs explaining, we explain it like a friend would, and skip the rest.
Need to change a greeting, add an extension, reroute a call? Pick up the phone. There's no ticket queue and no extra fee.
Customer story
Before AccessDirect, I had to answer the phone all day — running through the brewery to find people, putting calls on hold, never getting anything done.
We did a lot of research. AccessDirect was super affordable, and we didn't have to change our phone numbers. Calls get routed to whoever needs them, wherever they are.
Now our customers and vendors are surprised at how quickly we get back to them. They love it.
Meredith Anderson
Refer a friend
Know a small business owner buried in phone calls? Send them our way. For every friend who signs up, we'll mail you an Amazon gift card worth $15 to $100, depending on the plan.
Just call us or shoot an email, and we'll handle the rest.
See what real customers have to say about our virtual phone service.
“One of the few services we can count on, day in and day out. Thank you for everything you folks do.”
Pete Gowen
C-NET Solutions
“I called to place my order around 10 AM. By 4 PM, everything was up and running. You guys are great.”
Bethany Solar
Hair Advantage by Bethany
“We recorded our entire set of Spanish greetings, and every extension routes calls to the right place. A total game-changer for our team.”
Deanna Kizer
ACH Retirement Plans
“AccessDirect is the rare service that's actually ‘as advertised.’ Reliable, professional, exactly what we needed.”
Matthew Rice
Pine Glen Dental Group
“Their quick response to every support request has been amazing. They really get what our customers need.”
Tony Andrews
Bostrom International Group
“Please tell your on-call team ‘thank you’ for the quick response on Thanksgiving. Customer service is a lost art. You guys are on top of your game.”
Scott Biggs
Biggs Heating & AC