Business text messaging
Most people would rather send a quick text than sit on hold. Now your business can text them right back, from your business number, using your phone or your computer. Your personal cell stays private, and we set the whole thing up for you.
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What is business texting?
Business texting lets people message your company the same way they text a friend. They ask a quick question, you send a quick answer, and nobody has to play phone tag. It works with your regular business number, so there's nothing new for your customers to learn.
Every conversation lands in one simple inbox you can open on your phone or your computer. Your personal cell number never shows up, and if you ever get stuck, our team is a phone call away.
Miller's Auto Shop
Your business number · (816) XXX-XXXX
Online
Customer
Hi! Are you open this Saturday?
You
We sure are, 8 to 2. Want me to save you a spot to drop off your car at 9am?
Customer
Yes please, 9am works great. Thank you!
Sent from your business number
Phone or computer
Photos welcome
Why it helps
Texting fits the way people already live. It saves you time, keeps your personal life yours, and makes your small business feel easy to reach.
Customers text your business number, not your personal one. When the workday ends, your cell is your own again.
Reply on the go from our mobile app, or type from your desk in the browser. Everything stays in one tidy inbox.
Quick questions get quick texts instead of long calls. Your lines stay open for the customers who really need to talk.
Most people would rather text than sit on hold. Reaching them their way means more replies and fewer missed chances.
We turn on texting for the number you already have. Customers text the same line they call, no new number to share.
Save your most common answers, like hours or directions, and send them in a tap. Fast for you, helpful for them.
How it works
There's no tech to figure out and no app to install for your customers. We handle the setup, then you just start texting. Here's how it goes.
We register your business number for texting and take care of all the paperwork behind it. You don't have to lift a finger.
Open the app on your phone or the dashboard in your browser, and message a customer just like you would a friend.
They text back whenever it suits them. No hold music, no phone tag, just a simple back-and-forth that fits their day.
Every conversation sits in one inbox you can open anywhere. Nothing gets lost, and your whole team stays on the same page.
Plans & pricing
Business texting is built into our Solo Operator and Team plans. We handle the messaging registration, and the SMS add-on runs about $5/mo for 1,000 messages. Every plan comes with white-glove setup, and you can try any of them for 14 days for just $1.
Voicemail only. Great for very small operations that just need messages captured and transcribed.
Built for solopreneurs who actually take calls. Everything in Unified Voicemail, plus live forwarding and more.
For businesses with multiple employees and departments. Everything in Solo Operator, plus a full virtual receptionist setup and more.
Need a custom setup? Call 913-599-6500 and we'll build the right plan for your business.
See what real customers have to say about our service and support.
"Their phone service is reliable and professional, and it's helped us manage an ever-increasing demand of phone calls. Anytime we need anything, customer service takes care of it with 5-star support. Keep up the great work!"
"It is SO professional. I priced other companies and they don't compare to you. I'll be setting up another corporation next month and using you again. Thanks so much!"
"I look forward to working with you for a long time. We set up tons of numbers each year, and I'm going to encourage all my coworkers to use you, as opposed to another company that doesn't work as nicely."
FAQ
Do I have to give out my personal cell number?
Nope. Texts go out from your business number, so your personal cell stays private. Customers reach your business, and you keep your own line to yourself.
Can customers text my existing business number?
Yes. We turn on texting for the business number you already use, so customers can text the same line they call. There's no new number for you to promote.
Which plans include texting?
Texting is available on our Solo Operator and Team plans. If you're on Unified Voicemail and want to add it, just give us a call and we'll help you move to a plan that fits.
How much does texting cost?
The messaging add-on runs about $5 a month for 1,000 messages, on top of your plan. We handle the business messaging registration for you at no extra hassle.
Can I text from my computer?
Absolutely. Text from our mobile app when you're out, or from the dashboard in your browser when you're at your desk. It's the same inbox either way.
Do I need to register or set anything up?
Carriers require every business number to be registered before it can text. Good news: we take care of that whole process for you, so there's nothing technical to figure out.