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Healthcare

A virtual phone system built for healthcare practices.

We build your phone menu, record warm professional greetings in-house, and route every patient to the right person or location.

Need urgent on-call routing too? We handle that, so your clinicians don't get paged at 2 a.m. for refill requests.

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Trusted by leading organizations

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Built for healthcare

Why clinics & practices choose AccessDirect.

Your front desk is buried in calls. We make sure each one lands in the right place, sounds calm and professional, and never gets dropped, even after hours.

White-glove setup, no IT required

Place your order and we'll call you the next business day to build your phone tree, record your greetings, and get you live. Your office manager doesn't have to learn a single piece of software.

Bilingual greetings, recorded by real humans

Your practice sounds welcoming from the first ring. Our team records every greeting in-house, in English or Spanish, and we'll help you write the script.

Sort urgent calls from everything else

Send urgent symptoms straight to the on-call clinician. Send appointment booking, refill questions and billing questions to the right extension. All from one simple menu.

Features that matter

Everything a busy practice needs.

A handful of tools that quietly do a lot of heavy lifting in the background, so your team can focus on patient care.

24/7 after-hours coverage

Calls don't stop when the office closes. We route urgent calls and capture every voicemail with a transcript, so you can better serve patients.

Voicemail to email and text

Every message lands in your inbox as an MP3 plus a written transcript. Read it, prioritize it, return it. We'll also coach your greeting to ask patients to keep personal health info out of messages.

On-call rotation routing

Set a rotating on-call schedule and urgent calls forward straight to the right clinician's cell. Their personal number stays private.

One number for every location

Run multiple clinics? Use one main number with menu options for each location, or keep local numbers that all flow into the same system.

Every kind of practice

From solo providers to multi-location clinics.

We've helped practices of every size and specialty. Here's how we usually tune the phone system for each.

Contractor talking on a phone outside a job site

Solo providers

One provider with a small support team. We answer when you can't, sort the caller, and forward urgent ones to your cell so you can stay focused on the patient in front of you.

Multi-location clinics

Run two offices or twenty. One main number with menu options for each clinic, or local numbers that all roll into the same system. Patients get to the right location on the first try.

Dental & specialty practices

Appointments, billing questions, new-patient intake, lab callbacks. We build a tidy menu so every caller skips the runaround and lands at the right desk.

24/7 on-call lines

Urgent care, OB/GYN, home health, hospice. Add an "urgent" option to your menu and we'll forward those calls to your on-call clinician, with a rotating schedule you can update anytime.

Patient intake

New-patient calls are your bread and butter. We send those straight to your intake coordinator and text the front desk so a lead never sits in voicemail.

Plans & pricing

Pick the plan that fits your practice.

Every plan includes our white-glove setup, human-recorded greetings, and unlimited customization requests. Try any plan for 14 days for just $1.

Unified Voicemail
$20/mo

Voicemail only. Great for very small practices that just need messages captured and transcribed.


  • 1 local number with 3 menu options
  • Professional voicemail greetings
  • Voicemail transcription
  • Email and text notifications
  • Call screening
  • Mobile app access
Start your $1 trial

Need a custom setup? Call 913-599-6500 and we'll build the right plan for your practice.

Don't take our word for it.

See what real customers have to say about our virtual phone service.

"One of the few services we can count on, day in and day out. Thank you for everything you folks do."

Pete Gowen

C-NET Solutions

"I called to place my order around 10 AM. By 4 PM, everything was up and running. You guys are great."

Bethany Solar

Hair Advantage by Bethany

"We recorded our entire set of Spanish greetings, and every extension routes calls to the right place. A total game-changer for our team."

Deanna Kizer

ACH Retirement Plans

FAQ

Frequently asked questions.

Why do healthcare providers need a phone system over a receptionist?
Most practices get more calls than one person can realistically handle, and a full-time receptionist is expensive. The average receptionist earns about $18 per hour (roughly $37,000 a year, before benefits).

AccessDirect starts at $20 per month (about $240 to $720 a year). That's less than 1% of the cost of a full-time receptionist, and the system handles voicemail and voicemail-to-text, bilingual greetings, after-hours coverage, and consistent routing across all your locations.
Can we keep our current numbers and phones?
Yes. We port your existing numbers with no downtime, so your patients keep calling the number they already know. You can also keep using the phones, computers, and laptops you have today. No new PBX hardware required.
How do you handle after-hours emergencies?
You can add an "urgent" option to your call menu with a rotating on-call schedule. Urgent calls forward to the right clinician automatically, while non-urgent calls go to voicemail or another extension you choose. When calls forward to a cell phone, AccessDirect protects that number so your team members keep their personal numbers private.
We have multiple clinics. Can one number route to all of them?
Absolutely. You can use one main number with menu options for each clinic or department. You can also keep local numbers for each location that all flow into the same call system, so patients dial whichever number they prefer.
Do you offer voicemail-to-text?
Yes. Visual voicemail lets you scan messages quickly by email or SMS so you can prioritize callbacks at a glance. One tip: we recommend asking patients in your greeting to avoid sharing personal health information in voicemails. We'll help you write the script.

Join the thousands of small businesses growing with our virtual phone service

Start your 14-day trial today for just $1.