Call routing
A ringing phone should never mean a missed customer. Call routing sends each caller straight to the right person, department, or voicemail, so nothing slips through the cracks. Best of all, we set the whole thing up for you.
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What is call routing?
When a call comes in, someone has to decide where it should go. Sales? Support? The owner's cell? Voicemail? Call routing makes that decision for you, in a split second, on every single call.
Callers hear a warm, professional greeting and land exactly where they need to be. No busy signals, no "let me transfer you" fumbling, and no missed customers. You just answer the calls that are meant for you, and we handle the rest.
24/7
Calls go to the right place day or night, even after hours.
White-glove onboarding
We call you to build your routing and record your greetings.
No apps
Nothing to install or learn. We set the whole thing up for you.
Why it helps
Call routing does the sorting for you, so every caller gets to the right place fast and no one gets left on hold or lost in voicemail.
Sales, support, billing, or the owner's cell. Each caller reaches the right person or department without being bounced around.
If one line is tied up, the call rolls to the next person or to voicemail. Callers always get through to someone, or leave a message.
On the job site, at home, or on the road, calls can follow you to your cell. Your customers never need to know you left the office.
Your best customers or urgent calls can ring straight through to you, while everything else routes to the right spot automatically.
A clean menu and smooth transfers make a one-person shop feel like a full team. Customers feel taken care of from the first hello.
Stop handing out your personal cell. Give customers a real business line, and take back your nights, weekends, and peace of mind.
Routing options
Every business runs a little differently. Here are the most popular ways to send your calls where they need to go. Not sure which fits? We'll help you pick and set it up on our first call.
Every phone rings together, so the first free person grabs the call. Great for small teams that want the fastest possible answer.
Calls try your first choice, then move down the list until someone picks up. Perfect for "find me, follow me" from office to cell.
Open hours go to your team. After hours go to voicemail, an on-call phone, or a special greeting. You set the schedule, we handle it.
A simple menu lets callers "press 1 for sales, press 2 for support," and lands them exactly where they need to be.
Match callers to the right skill or person, so a Spanish speaker or a billing question always reaches someone who can help.
Not sure what you need? Just tell us how your day works. We'll build the routing, record your greetings, and fine-tune it anytime.
Plans & pricing
Call routing and forwarding come with the Solo Operator and Team plans. Every plan includes our white-glove setup, human-recorded greetings, and unlimited customization requests. Try any plan for 14 days for just $1.
Voicemail only. Great for very small operations that just need messages captured and transcribed.
Built for solopreneurs who actually take calls. Everything in Unified Voicemail, plus live forwarding and more.
For businesses with multiple employees and departments. Everything in Solo Operator, plus a full virtual receptionist setup and more.
Need a custom setup? Call 913-599-6500 and we'll build the right plan for your business.
See what real customers have to say about our call routing and support.
"Their phone service is reliable and professional, and it's helped us manage an ever-increasing demand of phone calls. Anytime we need anything, customer service takes care of it with 5-star support. Keep up the great work!"
"It is SO professional. I priced other companies and they don't compare to you. I'll be setting up another corporation next month and using you again. Thanks so much!"
"I look forward to working with you for a long time. We set up tons of numbers each year, and I'm going to encourage all my coworkers to use you, as opposed to another company that doesn't work as nicely."
FAQ
What exactly is call routing?
Call routing decides where each incoming call should go, then sends it there automatically. It can point callers to the right person, a whole department, your cell phone, or voicemail, all based on rules we set up with you. Think of it as a friendly receptionist who directs every call to the right place.
What's the difference between call forwarding and call routing?
Call forwarding sends a call from one number to another, like from your office line to your cell. Call routing is smarter: it can look at who's calling, what they picked from your menu, and the time of day, then choose the best place to send them. Forwarding is one road; routing is the whole map.
Can I route calls differently after hours?
Yes. You decide what happens when you're closed: send callers to voicemail, forward urgent ones to an on-call phone, or play a different after-hours greeting. We'll set the schedule up exactly how you want it.
Can callers reach a specific person or department?
Absolutely. We can build a simple menu ("press 1 for sales, press 2 for support"), a dial-by-name directory, or extensions for each person. Callers get where they need to go without being transferred around.
Do I have to set this up myself?
Nope, that's the best part. Order online and we'll call you within one business day to build your routing, record your greetings, and get everything running. No software to learn and no headaches. Want a change later? Just call us and we'll handle it.
Can I keep my current phone number?
Absolutely. You can bring your existing number over or pick a new local or toll-free one. Either way, we handle the setup, so there's nothing technical for you to figure out.