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Call us at 913-599-6500

Franchises

A virtual phone system built for every franchise location.

We build the phone tree, record on-brand greetings, and route calls cleanly across all your units. Want calls picked up live too? Add an AI voice agent as an extra.

Construction worker holding a phone on a busy job site

Trusted by leading organizations

ReutersUniversity of Colorado BoulderHalf Acre Beer CompanyDreamWorksAmerican Family InsuranceLionsgate

Built for franchises

Why franchise owners choose AccessDirect.

One brand, lots of locations, lots of phones. We make sure every caller hears the same polished greeting and lands in the right place, no matter which unit they ring.

On-brand greetings at every location

Every location sounds the same polished way. Our team records every greeting in-house, and we'll help you write a script that fits your brand voice from the very first ring.

One system, every location

No per-unit IT projects. We set up routing across all your numbers from one place, so adding a new store is a phone call to us, not a weekend of configuration.

White-glove setup, no IT required

Place your order online and we'll call you the next business day to build your phone tree, record your greetings, and get you live. You don't have to learn a single piece of software.

Features that matter

Everything a multi-location operator needs.

A handful of tools that quietly do a lot of heavy lifting across all your locations, so you can focus on growing the business instead of chasing missed calls.

24/7 after-hours coverage

Calls don't stop when the doors close. We capture every after-hours voicemail with a transcript so urgent messages never sit overnight.

Voicemail to email and text

Every message lands in the right manager's inbox as an MP3 plus a written transcript. Read it, forward it, file it. Done.

Find Me / Follow Me forwarding

Ring the store, then a manager's cell, then HQ. Calls find a real person without anyone giving out their personal number.

Multi-level menus and dial-by-name

One number per market, with extensions for each unit, manager, or department. Callers find who they need on the first try.

Every kind of franchise

From single units to nationwide brands.

We've helped franchises of every size and category. Here's how we usually tune the phone system for each.

Contractor talking on a phone outside a job site

Single-location owners

You're running one location and wearing every hat. We answer when you can't, sort the caller, and forward the urgent ones to your cell so the floor stays your focus.

Multi-location operators

One phone setup that scales across 2, 5, or 20 locations. Each location gets its own number, its own greeting, and the same clean routing rules.

Service franchises

HVAC, plumbing, restoration, pest control. We build 24/7 routing so a frantic late-night call reaches your on-call tech, not voicemail.

QSR and food franchises

Handle order rushes and after-hours questions without tying up the line. Catering requests, hours, and directions can be answered by menu before they ever ring a person.

Franchise headquarters

Corporate lines for franchisee support, ops, and new-owner inquiries. Clean dial-by-name and multi-level menus so every caller lands in the right place on the first try.

Plans & pricing

Pick the plan that fits your franchise.

Every plan includes our white-glove setup, human-recorded greetings, and unlimited customization requests. Try any plan for 14 days for just $1.

Unified Voicemail
$20/mo

Voicemail only. Great for very small franchises that just need messages captured and transcribed.


  • 1 local number with 3 menu options
  • Professional voicemail greetings
  • Voicemail transcription
  • Email and text notifications
  • Call screening
  • Mobile app access
Start your $1 trial

Need a custom multi-location setup? Call 913-599-6500 and we'll build the right plan for your franchise.

Don't take our word for it.

See what real customers have to say about our virtual phone service.

"One of the few services we can count on, day in and day out. Thank you for everything you folks do."

Pete Gowen

C-NET Solutions

"I called to place my order around 10 AM. By 4 PM, everything was up and running. You guys are great."

Bethany Solar

Hair Advantage by Bethany

"We recorded our entire set of Spanish greetings, and every extension routes calls to the right place. A total game-changer for our team."

Deanna Kizer

ACH Retirement Plans

FAQ

Frequently asked questions.

What's the best phone system for a franchise?
The best phone system for a franchise keeps call flow consistent across every location, without big upfront costs or a technical headache.

AccessDirect is a cloud-based, multi-line phone system that simplifies call management for all your units. Plans include auto attendants, unlimited extensions, voicemail to email, and professionally recorded greetings. You get all the tools of a big-company PBX, made simple and affordable for growing brands.
How do I set up a business phone line?
Setting up a business phone line with AccessDirect is quick and easy.

Just choose a new local or toll-free number, or keep your existing one. Send us your greeting script and we'll record it professionally at no extra cost. Then set your call routing preferences in our app, or just give us a call and we'll do it for you.
Why do franchises need a specialized phone system?
Franchises run across multiple locations with different teams and owners, all under one brand, which makes consistent communication important but tricky. A specialized phone system keeps every greeting on-brand and handles calls the same way at every unit, meaning better customer service, fewer dropped calls, and more productive teams across your whole footprint.
How does the cost of AccessDirect compare to hiring in-house staff?
Hiring a dedicated in-house receptionist averages around $18 per hour (roughly $38,000 a year), not including benefits, vacation time, or other expenses.

AccessDirect plans start at just $20 per month and top out at $60 per month, so most franchises spend somewhere between $240 and $720 per year. That's about the cost of one hour of receptionist wages, with 24/7 call coverage built in — an easy way to stay professional and responsive without the high cost of in-house staff.
What if my franchise is under an existing phone contract?
No worries. AccessDirect will guide you through porting your numbers and timing the transition so there are no service disruptions. If you're using a cell phone as your business line right now, you can get a new number from your provider and we'll port the existing number into our system. We handle the complicated parts so you can focus on running your stores.

Join the thousands of small businesses growing with our virtual phone service

Start your 14-day trial today for just $1.