Have Questions?
Call us at 913-599-6500

Property management

A virtual phone system built for property management.

We build your phone menu, record professional greetings, and route every tenant to the right place. You stay focused on your properties, not midnight maintenance calls and a phone that won't stop ringing.

Construction worker holding a phone on a busy job site

Trusted by leading organizations

ReutersUniversity of Colorado BoulderHalf Acre Beer CompanyDreamWorksAmerican Family InsuranceLionsgate

Built for property management

Why property managers choose AccessDirect.

Tenants call all day, every day, about everything. We make sure each call gets answered, sorted, and sent to the right person, even when it's a leaky pipe at 2 a.m.

White-glove setup, no IT required

Place your order and we'll call you the next business day to build your phone tree, record your greetings, and get you live. Your tenants will hear a polished, professional line by the end of the week.

24/7 coverage for after-hours emergencies

Leaks, lockouts, broken heat, dead AC. Tenants call when they call. Your custom phone menu picks up automatically, routes real emergencies to your on-call tech, and captures the rest as a voicemail with transcript. Want a live voice on the line after hours? Add our optional AI voice agent.

Route maintenance, leasing, and accounting separately

Send repair requests to the maintenance team. Send leasing leads to your agents. Send rent questions to accounting. One simple menu, and the right call always lands in the right inbox.

Features that matter

Everything a busy property manager needs.

A handful of tools that quietly do a lot of heavy lifting in the background, so you can focus on tenants, owners, and the properties themselves.

On-call rotation routing

Tonight it's Mike. Tomorrow it's Sara. We route emergency calls to whoever is on-call right now, find them on cell, then office, then backup, and never give out a personal number.

Voicemail to text for work orders

Every tenant voicemail lands in your inbox as an MP3 plus a written transcript. Forward it straight to maintenance, paste it into your work-order system, and follow up fast.

Multi-property numbers and menus

One tenant-facing line per building, community, or HOA. Each one rings its own custom menu, so calls never get crossed and tenants always feel like they reached the right place.

Bilingual greetings in English and Spanish

Serve every tenant in their language. We'll record professional greetings in English, Spanish, or both, and even help translate your script so nothing gets lost.

Every kind of property management business

From single-property owners to multi-building firms.

We've helped property management businesses of every size and shape. Here's how we usually tune the phone system for each.

Contractor talking on a phone outside a job site

Single-property landlords and small owners

Keep your personal cell out of the rental ad. Your phone menu greets every tenant, forwards the urgent ones straight to your line, and drops the rest into voicemail with a transcript. Want a real voice picking up when you can't? Add our optional AI voice agent.

Residential property management firms

Split incoming calls by leasing, maintenance, and accounts. Every team gets the calls they're supposed to get, and tenants stop bouncing between three voicemails to ask a simple question.

Apartment communities with maintenance teams

A late-night call about a leak doesn't have to wake the whole office. We route emergencies to your on-call tech, log everything else as a transcribed voicemail, and queue it up for the morning.

HOAs and condo associations

Information-only extensions for hours, dues, and rules. Live routing to the board or property manager for everything else. Residents get clear answers without burning out your staff.

Commercial, vacation rental, and short-term rental operators

Spin up a dedicated line for each property, listing, or location. Track which marketing channel is driving the call, and route guest issues straight to the on-site host or cleaning crew.

Plans & pricing

Pick the plan that fits your properties.

Every plan includes our white-glove setup, human-recorded greetings, and unlimited customization requests. Try any plan for 14 days for just $1.

Unified Voicemail
$20/mo

Voicemail only. Great for owners who just need every tenant message captured, transcribed, and sent straight to their phone.


  • 1 local number with 3 menu options
  • Professional voicemail greetings
  • Voicemail transcription
  • Email and text notifications
  • Call screening
  • Mobile app access
Start your $1 trial

Need a custom setup? Call 913-599-6500 and we'll build the right plan for your business.

Don't take our word for it.

See what real customers have to say about our virtual phone service.

"One of the few services we can count on, day in and day out. Thank you for everything you folks do."

Pete Gowen

C-NET Solutions

"I called to place my order around 10 AM. By 4 PM, everything was up and running. You guys are great."

Bethany Solar

Hair Advantage by Bethany

"We recorded our entire set of Spanish greetings, and every extension routes calls to the right place. A total game-changer for our team."

Deanna Kizer

ACH Retirement Plans

FAQ

Frequently asked questions.

What is the best phone answering service for property management companies?
AccessDirect is one of the top choices for property management firms of every size. It's flexible, affordable, and built to handle the kind of call volume property managers deal with every day. And we don't just hand you the tools. We set everything up for you, tuned to how your team actually works, so you can stay focused on tenants and owners.
Can AccessDirect handle 24/7 emergency maintenance calls?
Yes! This is one of the biggest reasons property managers come to us. We can route after-hours emergency calls (leaks, lockouts, no heat, no AC) straight to your on-call technician, with built-in escalation if they don't pick up. Non-emergency calls get a friendly greeting, drop into voicemail, and arrive in your inbox as a transcript so you can knock them out in the morning.
Can we route calls differently for each property we manage?
Absolutely. We can set up a separate local or toll-free number for each property, building, HOA, or rental listing. Each number gets its own custom greeting and menu, so calls always land in the right place and you can tell at a glance which property a caller is asking about.
Will tenants be able to leave voicemails that turn into work orders?
Yes. Every voicemail comes through as an MP3 plus a written transcript, sent straight to your inbox or as a text. From there you can forward it to your maintenance team, paste the transcript into your work-order system, or reply by text or call right back. Your tenants get a real answer, and nothing falls through the cracks.
Do you offer English and Spanish greetings for tenants?
Yes! If you serve both English- and Spanish-speaking tenants, we can record professional greetings in both languages. Send us a script, or we'll help you write one and translate it if you need. Either way, your callers get a smooth, welcoming experience from the very first ring.
Can I keep my current phone number for each property?
Of course. You can keep your existing numbers and we'll handle the porting process for you. Your tenants keep dialing the number they already have saved, with no interruption, no confusion, and no need to update a single sign or door.

Join the thousands of small businesses growing with our virtual phone service

Start your 14-day trial today for just $1.