AccessDirect team
Head of Customer Success
Valerie Martin is a customer service specialist and voiceover artist at AccessDirect, where her background as an Equity actor and stage manager brings a unique flair to her work with clients. A former concierge in New York and California, she's passionate about making personal connections, whether on the phone, on stage, or while pursuing her sommelier certification.
Background
Valerie Martin joined AccessDirect in February 2014, bringing a unique blend of customer service expertise and theatrical training to her role.
A college theatre major and Equity actor and stage manager in the Kansas City area, her voice and dialect skills translate naturally into the voiceover recordings she produces for clients, while her passion for helping people shines through in the personalized support she provides every day.
Outside of work, Valerie can be found on stage, pet-sitting for local families, or studying to become a sommelier. A former concierge in both New York and California, she has a knack for connecting people with the experiences and solutions that make their day a little better.
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