ACD Phone System
An Automatic Call Distribution phone system is mainly a computer telephony integration program that automatically assigns the incoming calls to a specific group of call answering agents. To help call centers and customer care centers enhance their efficiency and enjoy maximum flexibility, AccessDirect offers hosted PBX phone system featured with an advanced ACD system. Our ACD phone system ensures effective call management all through busy office hours and after-hours.
Manage a Large Call Volume
ACD phone system offered by AccessDirect is highly affordable and efficiently process the huge volume of incoming calls to your organization. Our ACD system evenly distributes calls among the available agents. When a call arrives, the first person included in the list gets the call; if the particular agent is busy or hasn’t attended the call, it is immediately transferred to the next call answering agent who is free.
ACD System Advantages
- Improves staff productivity
- Enhances customer service
- Easy to install
- Saves time and money
- Scales with your enterprise
- Skills-Based Call Routing
Skills-Based Call Routing
How the ACD System Works
Call for Custom Solutions
The major feature of AccessDirect’s automatic call distribution system is that it keeps track of the call duration of all the agents, particularly the time-span of their last calls. Then our ACD system assigns the next incoming call to the call answering agent who has been off the phone for a longer time. Our ACD systems thus balance the call traffic to your firm rather consistently.
AcessDirect’s ACD systems support skill-based call routing. The administrators can grade the workforce based on their skills. Experienced employees that are assigned high ranks get to manage the maximum number of calls. With this facility, the newly appointed workforce not listed in the top rankings will be made to attend lesser number of calls, and would also get an opportunity and more time to master the working of the entire system. Online web-based tracking facility for monitoring queue and employee activity is also available in our ACD phone system.
You choose the number or numbers where you can be reached – whether it’s at the office, home, or on a cell phone – and put them in order of importance. When a phone call comes in from a customer, our ACD software will first try the first number on the list. If no one is available at that number, then the call will be sent to the next listed number, and the process repeats. If you are not available at any of the numbers, the call goes to voicemail.
Apart from the ACD system, our virtual PBX phone systems include advanced call management features such as auto attendant, find-me/follow-me call forwarding, voicemail, voice to email, fax to email and more. You can utilize all the functionalities of AccessDirect’s ACD phone system at affordable monthly service charges.
Each Package Includes a Local or Toll Free Number.
Additional Numbers are $9.95/mo. each.
No Setup Fee! Free Professional Recording
(Call for Canada Pricing)
You don’t have to set everything up on your own. We will set up your ACD system in a way that works best for your business. Call 877-599-6500 or contact us for more information about our automatic call distribution solutions.