ACD Phone System
An Automatic Call Distribution phone system is a computer telephony integration program that automatically assigns the incoming calls to a specific group of recipients. To help call centers and customer care centers enhance their efficiency and enjoy maximum flexibility, AccessDirect offers hosted PBX phone systems that feature an advanced ACD system. Our ACD phone system ensures effective call management during the workday and after-hours.
Managing High Call Volume
The ACD phone system offered by AccessDirect is highly affordable and efficiently processes the huge volume of incoming calls to your organization. Our ACD system distributes calls among the available agents. When a call arrives, the first person included in the list gets the call; if the particular agent is busy or hasn’t attended the call, it is immediately transferred to the next call answering agent who is free. The ACD system can also dial all agents simultaneously, ensuring your calls are always answered promptly.
ACD System Advantages
- Improves staff productivity
- Enhances customer service
- Saves time and money
- No hardware to install
- Automated call routing
- Scalable as your business grows
ACD Phone System Features and Benefits
How the ACD System Works
Call for Custom Solutions
You choose the number or numbers where your staff can be reached – whether it’s at the office, home, or on a cell phone – and put them in order of importance. When a phone call comes in from a customer, our ACD software will first try the first number on the list. If no one is available at that number, then the call will be sent to the next listed number, and the process repeats. If no one is available at any of the numbers, the call goes to voicemail.
Another feature of AccessDirect’s automatic call distribution system is that it tracks all incoming calls. You have online access to your call traffic, and the call log provides useful information for managing your team. You can see how many calls were answered by a particular agent, how long they spent on that call, how many calls they missed, and more. Our searchable call logs are a great management tool.
Apart from the ACD system, our virtual PBX phone systems include advanced call management features such as auto attendant, find-me/follow-me call forwarding, voicemail to email, automated transcription, inbound and outbound faxing and more. You can utilize all the functionalities of AccessDirect’s ACD phone system at affordable monthly service charges.
You don’t have to set everything up on your own. We will set up your ACD system in a way that works best for your business, as well as record professional greetings for your callers to hear at no extra charge. Call 877-599-6500 or contact us for more information about our automatic call distribution solutions.