Realty Group Tired of Fixer-Upper Phone System Finds New Home With AccessDirect
The real estate industry is reliant on communication. With so many people involved in the process of buying and selling homes, a dropped message anywhere along the life of the property transfer can be devastating. When that missed call leads to a lost sale, it can severely impact a realtor and their agency.
A realty company that was using an answering service realized this frustration firsthand. Callers who reached their service were treated poorly, with agents answering unprofessionally or having their messages never get delivered. Having reached an untenable point, the owner reached out to AccessDirect for assistance. Here’s how we were able to help.
- The IssueA real estate company in Georgia had significant problems with its after-hours messaging service. Their office would forward calls to an answering service during lunch and after-hours. The owner wanted to ensure the agents would receive all calls (or opportunities) from prospective buyers or sellers. Unfortunately, the messages coming in were not delivered promptly or efficiently, leading to lost opportunities and damage to the company’s reputation.With an urgent need and little time to waste, the owner started seeking a new provider who could assist them quickly and with minimal inconvenience. After experiencing significant issues receiving their messages and finding hidden charges throughout their bill, they had had enough. They knew they could not afford another onboarding experience with a less-than-reputable company. To avoid repeating the same experience they had with their old provider, they were committed to finding a reliable solution backed by a transparent company.
- How We HelpedUpon contacting AccessDirect, they informed us of the issues they were experiencing with their live answering service. After describing their problems, they immediately discussed their need for transparency from any potential service provider. Transparency is something we also feel strongly about, and we immediately told them so: “We have no hidden fees of any type; there are no setup fees, no recording fees, no change fees, no text message notification fees, no cancellation fees, or anything else that is going to cause your bill to increase without your knowledge or consent.” Having set the owner’s minds at ease, we started to talk about what they needed from an answering service provider. The main concern of theirs concerned the number of agents in their office. Each agent needed the ability to receive messages. Additionally, each agent would have to be listed somehow in the system for callers who may not know their extension number. The owner was concerned about how long it would take to list every agent in the main greeting, which could annoy or discourage callers. Our representative let them know about our name directory feature, which allows callers to enter the first three letters of someone’s name to pull them up in the system. Now the system could list a single extension and let callers find the party they wanted to reach without listening to a long recording of every agent’s name. When the caller selected an agent’s mailbox, they could leave a voicemail message, which we would email to the agent along with a text message. Instead of waiting for an answering service representative to take a message and send it out, our system quickly notifies the agent only moments after it is left.
- The End ResultThis realty office needed a messaging system, but more than that, they needed a trusted partner. When their old provider failed to deliver their messages, it wasn’t just an inconvenience. It affected the ability of homeowners to sell their properties and buyers to purchase them. Many people are involved with a home sale, and a dropped message anywhere along the chain can significantly impact a home sale closing. Knowing the importance of every message from every caller, this realty office found in AccessDirect the reliable provider they so desperately needed. After discussing their needs and recommending a plan to meet them, our team built out the realtor’s new phone system and even recorded their messages at no additional charge. We got everything set up and ready to go within 24 hours. Now every call that came in was answered professionally and any messages left were sent promptly to agents. The owner could focus on his business rather than worry about his phone system.
At AccessDirect, we hear hundreds of stories like this every year. That’s why we’ve tailored our virtual phone systems to be flexible, affordable, and, most importantly, reliable. We couple our technology with superior customer service and a willingness to listen to our customers’ needs. These attributes set us apart from our competition and, more importantly, better serve our clients.
Ready to experience the AccessDirect difference? We’re ready to serve you! Contact us by call, chat, or email, and we’ll start creating the perfect solution for your business. Get started with a free one-week trial today!