Managing Call Volume
For businesses with lots of incoming customer calls, a hosted PBX system is an ideal solution to make sure all calls are handled and the business has the highest possibility to succeed. In a recent article for Business IT, contributor Adam Turner noted that with features like call transfer, on-hold music and interactive voice response menus for routing calls to appropriate departments, hosted PBX systems can help to improve a business’s communications.
In general, a private branch exchange system employs a switchboard to direct calls appropriately around to various business extensions and departments. Hosted PBX systems can be especially beneficial for small businesses as they are highly affordable compared with other PBX communication options like in-house or on-premise solutions frequently used by larger corporations. These on-premise PBX solutions require the hardware for the switchboard to be located at the office site, requiring more resources and management than cloud-based options. With hosted PBX, small businesses can receive all the benefits that larger enterprises pay more money for.
“The advantage is that rather than pay a hefty upfront expense for your own switch, you can pay per phone line per month, freeing up cash within the business,” Turner wrote. “The other benefit of this approach is you can add new phones and redirect calls with a few mouse clicks, rather than reprogramming a physical switchboard.”
Hosted PBX Capable of Handling High Call Volume
Most businesses use some form of Voice-over-internet-protocol (or VoIP), Business 2 Community contributor Matthew Ramsey indicated in a recent article, explaining that many hosted and cloud PBX systems are based on this sort of information delivery.
Ramsey outlined numerous reasons to consider a cloud-hosted PBX system for business, including its inherent ability to reduce expense and open up access across internal personnel. He additionally cited its many advanced features, automatic call-forwarding and scalability as reasons for small organizations to investigate this technology.
“A cloud PBX is yet another advancement of the cloud computing era,” Ramsey wrote. “The advantages it can have for your organization come from many years of improvements. Lower cost of ownership plus a multitude of features comparable to those of complex on-premise systems means your enterprise can function optimally on a much lighter budget.”
In addition, Turner noted how the availability of business-grade features like free and easy internal calls allows a small business to act in the same manner as larger offices would. As distributed workforces continue to grow, features like geographic routing can become particularly valuable for fostering business growth.
For example, AccessDirect’s Find Me Follow Me feature will make sure that employees get all appropriate calls no matter where they are located. By setting up a list of extensions where each employee will be reachable, calls will get routed correctly and all inquiries can be handled quickly and efficiently. This can lead to a substantial reduction in wait times, often creating an overall improvement in communications that is observable in each interaction. With all communications receiving a boost in efficiency, hosted PBX systems allow small businesses to realize significant growth and benefits while handling high call volume.