What Is Virtual Receptionist Software?
Virtual receptionist software is a service that automatically routes incoming calls to a specific extension or mailbox. When customers call in, they are greeted with a menu clearly outlining their options – press 1 for sales, press 2 for service, etc. This ensures callers get in touch with the person or department they need to faster, and helps staff provide better service by letting them know in advance why a customer is calling.
Businesses use virtual receptionist software to manage a high volume of incoming calls without having to invest in additional administrative staff. For existing team members, automatically routing calls frees them up to focus on more important tasks that help ensure a higher level of service overall.
Today’s virtual receptionist software packages are sophisticated, flexible and easy to program. If you’re looking for an advanced solution for your business, AccessDirect can help. Keep reading to learn more, or contact our office directly for assistance.