VoIP vs PBX – What’s Right for You?
What’s the Difference between using Hosted VoIP or a PBX System?
Whether you use an “on premise” PBX phone system or a hosted cloud solution, you still need to transfer calls and reach your staff. Today, there are multiple options for small businesses to enhance productivity and deliver “enterprise-level” voice and data features.
Let’s start with the definitions:
PBX Phone System: PBX is short for Private Branch EXchange. It’s a phone system within a company where all your extensions share a number of outside lines to make calls. Traditionally, that means you have a telephone trunk (multiple lines) and some way of transferring calls in and out, whether that’s a human operator or a computer.
More recently developed is the VoIP PBX system which uses the internet to transmit calls and can reduce the costs and maintenance of implementing traditional PBX systems.
Another option is the “Centrex” which is a PBX where all call switching occurs at a local telephone office instead of on your company’s premises. In this case, the phone company owns and manages all the equipment and sells this service to you.
Hosted VoIP and PBX Telephone Service: VoIP stands for Voice over Internet Protocol. It’s a technology that allows phone calls to be made over the internet and converts analog signals to digital packets that can be quickly transmitted over computer networks.
Using a hosted VoIP vs PBX system makes it pretty simple. Hosts, like AccessDirect, take care of providing and maintaining all the equipment, handle security, redundancy, the set-up and call switching. If you need to tweak, add or change anything, we handle it for you.
Why Use a Hosted PBX or VoIP System?
When you can combine your voice, data and video into a one-stop, easy-to-manage system, you’re increasing your productivity and lowering your costs. You’re using a secure network with a host of full-featured solutions that help you focus on your business, not on the technology that delivers the services.
Some benefits of using VoIP PBX:
Reduced costs: There is no investment in equipment or any maintenance
FindMe/FollowMe: Never miss a call – the system finds you and rings your device
Employee flexibility: Your staff can work from any location
Customer Service: Questions and concerns are handled with less “telephone tag”, since employees can receive calls from any device/location
Grows with you: Your virtual phone system can expand whenever you’re ready
Local phone numbers: Local phone numbers can help establish your local presence
Easy to Use: Changes, support or addition are handled by AccessDirect with personal attention
Set-up is Quick and Easy: With no equipment to install, you’re up and running right away
Feature-Rich: Multiple “enterprise level” features are available including a Professionally Recorded greeting that will enhance credibility
Reporting: Generate detailed reports that help you fine-tune your usage
Security: A secure connection is already in place with VoIP vs. traditional phone lines
Redundancy: You aren’t affected by power outages. With multiple access points, your calls will still be routed and received.
Please call 877-599-6500 or contact us for answers to your particular VoIP vs PBX questions and requirements.