ACD Phone System

When you’re busy running your business and dealing with incoming calls that could be for you or one of your staff or virtual team members, you want the confidence that calls will both be answered promptly and efficiently and accurately routed to the right place.

Most small businesses, and especially entrepreneurs and sole practitioners, don’t have the budget to support a receptionist or physical call center—that’s where technology comes into play.

We’ve got the ACD phone systems small business operators need to answer calls professionally and efficiently, and route them to the right place depending on who the caller wants to contact, or the type of information or service they need. It’s a fully customizable solution designed to fit the unique business needs of businesses, large, small or solo.

IMPROVE CUSTOMER SERVICE WITH AUTOMATED CALL DISTRIBUTION

Small, on-the-road and dispersed businesses face call handling challenges. Whatever your unique business needs, AccessDirect can work with you to put ACD phone systems options in place to ensure that you won’t miss critical calls and that calls will be quickly and accurately distributed to the right place and the right person.

HOW DOES ACD WORK?

WHAT IS AN ACD PHONE SYSTEM?

From telephone switchboards once common in the real world and on popular television programs like Andy Griffith and Laugh-In, to receptionists like Marcia Wallace’s character on the Bob Newhart Show and Loni Anderson’s character on WKRP in Cincinnati to Jessica Paré’s character on the more recent Mad Men series, legacy methods of answering the phones now appear fairly foreign to most businesses. The rapid adoption of smart phones following Apple’s introduction of the iPhone in 2007 has dramatically changed the way individuals and businesses connect.

With a more mobile, geographically dispersed and increasingly virtual society, and a growing need for smarter and more effective phone systems, Automatic Call Distribution (or ACD) was developed. Automated call distribution occurs through a computerized telephony program that filter and dispatch incoming phone calls according to a precise, pre-established order. An ACD call management system allows small business owners to determine what should happen when calls come in and where they should be routed to, based on algorithms, or rules, to allow for the automatic delivery of calls. This capability allows you to ensure callers to your business can get through to you and your employees.

An automated call distribution telephone system from AccessDirect is customized for your business and works with a wide range of phone types, including fixed office phones, fixed home phones, mobile phones and net-based phone services. It shows your customers and other callers that you value their time and want to make it easy for their call to get through to the right person. In today’s competitive business environment, you don’t want to leave it to chance that a caller will get through to someone with your company; when that happens, there’s a good chance that they’ll hang up and call someone else!

A call that doesn’t connect to a live person or a voicemail system is potentially a customer that won’t call back, which is why an ACD phone system goes a long way toward improving your customer service and, ultimately, your customer conversion, retention and satisfaction metrics.

HOW DOES AN ACD PHONE SYSTEM WORK?

WHAT DOES IT DO FOR YOU?

In addition to the ability to ensure that all calls are promptly answered and routed to the right place,

ACD small business call management systems offered by AccessDirect are highly affordable and can efficiently process high volumes of calls. Our ACD phone system distributes calls among the available agents. When a call arrives, the first person on the list gets the call; if that person is busy or hasn’t attended the call, it’s immediately transferred to the next call answering agent who is free, and so on until one of your representatives can take the call. The ACD phone system can also dial all agents simultaneously, ensuring your calls are always answered promptly.

All of this occurs in the background—your callers don’t know that their call may be bouncing from one agent to another. All they know is that their call is answered by a live person so that they can get the help or information they need.

ADVANTAGES OF AN ACD TELEPHONE SYSTEM

The many advantages of an ACD phone system may already be apparent, but let’s take a deeper dive to explore exactly what AccessDirect’s customizable ACD automatic call distribution phone systems can do for you and your small business:

BIG BENEFITS FROM ACD PHONE SYSTEM FEATURES FOR SMALL BUSINESSES

Today’s small businesses can benefit from the use of technology to convey a big business presence.

An ACD telephone system not only makes it easier for your callers to get through to you and your employees, but it also creates a serious and professional impression. Suitable for any size of business, AccessDirect’s ACD small business call management systems can even be used whether you’re operating out of a brick and mortar establishing, running a small business from home, or doing business from your car or local coffee shop. Receive ACD calls whether you’re “in the office” or on the road.

In today’s competitive and high-speed market, missing a call can mean a potential customer never calls back, or an existing customer gets frustrated and chooses to contact a competitor. AccessDirect’s ACD telephony goes a long way toward creating positive, easy channels of communication between you, customers, prospects and other callers.

Our automated call distribution system solutions also have some additional benefits that can help boost your marketing efforts. You’ll be able to track all incoming calls, evaluate call traffic trends and glean useful information for both managing your team and making improvements to provide better service and coverage for callers. With our call management system, you’ll be able to easily identify days and times of peak traffic, and see how many calls were answered by a particular agent, how long each agent spent on calls, how many calls they missed, and more. Our searchable call logs are a great management tool. These ACD phone system features mean big benefits for you—and your callers.

These aren’t the only benefits you’ll see from an automatic call distribution system. You’ll also benefit from AccessDirect’s virtual PBX phone systems with advanced small business call management features such as auto attendant, find-me/follow-me call forwarding, voicemail to email, automated transcription, inbound and outbound faxing and more.