How Hosted PBX Solutions Work
A virtual or hosted PBX solution from AccessDirect has many benefits for businesses, from cutting costs to increasing efficiency. However, for those who are unclear about exactly how hosted PBX solutions work to help businesses save money, Business 2 Community contributor Logan Abbott recently broke it all down for beginners.
A PBX is a switchboard system that comes in a number of forms. While there are on-premise solutions managed and monitored by the business itself, there are also hosted or virtual PBX systems managed by a VoIP or cloud communications service provider with all hardware located at a separate location. For these types of systems, all data is stored in the cloud, thus eliminating the need for any on-premise PBX hardware outside of a phone.
“This means that the business accesses their virtual PBX through the Internet,” Abbott wrote. “With a virtual PBX (also called a cloud PBX), a business never has to worry about buying hardware or managing a hardware PBX system, but they get all of the great benefits of a full business VoIP service, all of the cheap calling options and great features available with any ITSP (Internet Telephony Service Provider). With a hosted PBX, the business can easily call Office B (an office with their own VoIP service), or a home or office with a telephone number with a wireline or cell phone provider.”
How businesses save money with Hosted PBX Solutions
Abbott said businesses can reduce their monthly phone bill by up to 70 percent with a hosted PBX solution. This is likely a particularly attractive solution for small and medium-sized businesses operating on a constrained budget. In contrast, the technology used by traditional phone service providers today is unable to offer comparable services for the same pricing as cloud-hosted services. Plus, advanced features such as voice-to-email, find me follow me and advanced automated answering service can be had with virtual PBX.
Hosted PBX Providers
Directory website My VoIP Provider recently released its list of the top reasons that businesses should secure hosted PBX solutions in order to cut costs: unlimited nationwide calling, scalable extensions, remote worker capabilities and cheap international calls.
It is easy to see how unlimited nationwide calling and cheap international calls reduce business costs. A hosted PBX solution allows businesses to easily add, remove or change extensions as the business grows, eliminating concerns associated with traditional extension requirements like having to physically move telephone wires. By implementing the technology capable of connecting multiple locations, a single hosted PBX can enable employees to work from remote locations. This can add up to significant savings for both individuals and the company as travel can be virtually eliminated.
“A hosted PBX’s extensions are not connected to the walls via physical telephone wires, so they can ring on just about any WiFi-enabled device,” My VoIP Provider stated. “Customers who call the business will never notice that their call is going to a remote office across the country, or to a remote worker’s home phone or smartphone. This creates a sense of continuity for the customer, which is good for business.”
AccessDirect offers virtual and hosted PBX solutions for businesses of all sizes. We will work with you to find a telephone solution that fits your business.