Technology Improves Morale in Office
Regardless of business size, company decision makers must always be wary about employee morale. Too often, smaller firms focus on growth above all else, forgetting that workers often are instrumental in making a business profitable. In order to make sure that all employees are happy and productive, SMBs may want to consider adopting an improved communications solution such as a hosted PBX system.
In a recent guest post for the National Business Research Institute, Dr. Jan Stringer of the American Psychological Association wrote that poor communication is one of the main reasons cited by employees for low workplace morale. As small companies begin to grow, many employees feel at though either they lack the right pathways to communicate with their superiors or that they will be chastised for voicing their opinions.
“Poor communication is a big problem in the workplace,” Supportive Solutions president Tonya Slawinski told Stringer. “Communication is an ongoing process rather than a static event. Employees generally have a high tolerance for change if kept in the loop. When communication breaks down, rumors run rampant and will directly impact productivity, focus and ultimately the finances of the company.”
Improve Office Morale Using New Communication Technology
Even if employee concerns related to communications are unfounded, companies must be sure to address them right away to ensure continued worker satisfaction and growth, according to a recent post on the SurePayroll blog. As is the case with any problem, fault rests with all involved parties. However, in regard to problems related to inter-office communications, the boss should be proactive and encourage as much employee collaboration as possible to keep the company running effectively.
By using technology such as a hosted PBX system from AccessDirect, smaller firms can ensure that all team members have the ability to easily connect and share ideas with one another from anywhere. With a virtual phone solution, businesses can maximize the number of available communication channels and therefore improve office morale.