Challenge: Two doctors started practice together using the same staff and office space. As their practices grew, they needed a solution to route their incoming calls to the correct front desk in the same building. They are in need of a call routing system from AccessDirect.
Solution: AccessDirect customized a solution that allow incoming callers to select the Doctor’s office they needed and calls were then routed to the correct front desk for the staff to answer the patients calls. The auto attendant had two separate after hours greetings that played automatically based on their individual office hours. We customized the after hours emergency response for each individual doctor’s needs.
Results: AccessDirect solved a routing issue this doctor’s office had faced for years. The solution was quickly put in place and the office staff no longer has to handle calls that are not for them. This has also freed up time for the office staff to ensure that their patients are receiving all of their attention. At the end of the day the doctors office was very pleased with the call routing service that AccessDirect put together for them.