Challenge: A customer called in and was very upset because he had an old phone system that had crashed. He had priced out a new phone system but he found it would cost over $10,000 to replace. The phones he had worked fine, but the PBX didn’t work at all so his company no longer had an Auto Attendant or voice mail for customers calling in. He was looking into VoIP phones and VoIP phone service. I could tell he was very concerned about the cost of equipment and I knew he really didn’t understand what VoIP telephone service was. He needed a solution that would enable callers to immediately get an Auto-Attendant when they called, and could give the callers options to transfer to extensions that had been set up for years. If someone couldn’t answer the call, he needed each extension to have their own individual voice mailboxes.
Solution: I suggested that the customer go with a Virtual Auto Attendant from AccessDirect. I explained the benefits of using our program. He was thrilled that with AccessDirect service, I could literally have a full service Virtual Auto Attendant up and running for him the very same day he talked to me. He thought he would have to wait months! He was so relieved that unlike a VoIP system, he could use the phones and phone lines he already had, and he didn’t have to buy any new equipment. He was also very glad to know he wouldn’t have to worry about poor quality which people experience with VoIP because of the internet. I simply asked him to fill out a form with his current Auto-Attendant greeting and an extension list, and AccessDirect had this customer up and running with a Virtual PBX the same day he called.
Results: The customer is extremely happy that he has saved so much time, hassle and money by going with AccessDirect’s Virtual Auto Attendant. He loves that we simply replicated his old voice mailboxes, and he loves that his employees now can check their voice mail in their email in-box instead of having to go through all of their voice messages and delete them like they did on their old equipment. The customer is extremely happy that there is no down time and no call quality issues, and no more repairs to his phone system.