Challenge: A customer called because he wanted a virtual phone number that his company could use during any sort of emergency or disaster. It was very important that they had a reliable number because their entire business consisted of locating and moving equipment to places that have been hit with tragedy. They were in need of a service to use when their company would be deployed in response to a natural disaster such as a hurricane or winter storm. Basically, the company needed a ‘Disaster Recovery Line’ to use for their ‘Disaster Recovery’ business. They are in need of a virtual phone number disaster relief line for people to stay updated on the current storm.
Solution: Access Direct provided the company with a phone number that customers could call to check the availability for help with natural disasters. The number gives their customers options to press a button for specific problems, like ‘Press 1 for information about Hurricane Irene.’ The customer can call and listen to informational options on the AccessDirect toll free number and that number is virtual, always active, and never goes down due to inclement weather.
Results: The customer loves the service. They are able to go into the program and record whatever they want for different disasters that occur, and with all of the tornadoes over this past spring they were extremely busy. They liked our auto attendant and our customer service so much that they took the time to write a thoughtful letter about our sales representative, who has helped them with various sales and support issues, stating that his experience has been ‘exceedingly professional and positive.’ We consider this account a pretty big success!