Six Reasons Why Busy Contractors Need Better Phone Systems
As a contractor, you know your success rests primarily on three things: quality work, great service and keeping overhead costs low. While your training and experience goes a long way toward helping you achieve these goals, how you use technology can mean the difference between long-term success and sustainability, and business stagnation.
A professional phone system is an easy upgrade that can have a number of benefits for your contracting business. The right system can help you work more effectively, communicate with customers seamlessly and keep your overall costs down. Here are six reasons why you should get one.
Here’s how a professional phone system can help your contracting business:
It Lets You Respond to Customers Quickly
A home renovation, plumbing repair or HVAC installation can be stressful for any homeowner. Keeping the lines of communication open is essential to managing that stress.
In the midst of a big job, it’s easy to forget how frustrating missed calls and unreturned messages can be for your customers. At the same time, however, you can’t afford to be constantly checking your messages and playing telephone tag. Professional contractor phone systems include features such as voicemail-to-text that make it easy to stay in touch, even when you’re on a job site.
It Can Improve Your Productivity
Managing a large or complex job requires the ability to coordinate a team of individuals while overseeing the progress of work. Professional phone systems are essential tools for communication that can make the logistical challenges of a big repair easier. Send group messages, or screen and forward incoming calls to the appropriate team member — a professional phone system can be configured to meet the unique requirements of your organization and free you up to focus on the big picture.
It Can Make Your Business Seem Bigger
As a contractor, you want to convey to your clients an image of professionalism and stability. When a customer calls in and it’s clear they’ve reached your personal mobile phone, that image gets harder to sell. Professional contractor phone systems that include an auto-attendant feature or personalized greeting provides a measure of credibility and confidence that can go a long way toward winning over clients.
It Makes Ordering Materials Easier
A virtual PBX system equipped with inbound and outbound faxing capabilities can take a lot of the hassle out of buying parts and materials. Send a clear fax from your phone or tablet for on-the-job ordering. Not only will you save time, you’ll have a verifiable record of what you ordered and when, in case any issues with your supplier arise.
It Can Help You Bid on Out-of-State Jobs
If you’re looking to expand your operation outside of your normal territory, professional phone systems for contractors can help with that, too. Your system can be easily configured with local numbers around the country. That way, potential clients have a way of contacting you without incurring long-distance charges, and your operation presents the appearance of being already established in the area.
It Can Grow With Your Operation
As your business grows, your telephone needs will change. A scalable, cloud-based phone system can position you to manage this growth more effectively, without having to invest in new equipment or infrastructure. New team members can be onboarded quickly and new locations can stay connected, while preserving the numbers customers and other stakeholders use to contact you already.
Want to learn more about the benefits a professional phone system can provide for plumbing, construction, HVAC and other contractors? Get in touch with AccessDirect today. We specialize in customized phone systems for businesses of any size — call or email our office to request a consultation today.