This week, the employee spotlight is on customer service representative Meghan Bowyer – me!
1. How long have you been at AccessDirect?
I started at AccessDirect in April 2012. Prior to that, I worked in a law firm for seven years; even though I wasn’t in the IT department, I often helped them out by testing program changes to see how it would affect the day-to-day work of the departments. When I was ready to change career paths, I looked for something that would let me help people and use my technical knowledge, and AccessDirect was the perfect fit.
2. When you’re not at work, where can you be found?
I’m a loner by nature, so I’m usually at home; and when I’m at home, I’m usually in front of the Playstation. I also love to travel: we usually take one road trip a year to the East Coast or Chicago. I’d love to go overseas, but I hate to fly, so I doubt that’s in the cards.
3. What is the most rewarding part of your job?
Making things easy for a customer. People will call in sometimes wanting to make a change to their account, and they’re surprised at how simple it is – I can make most changes in seconds and put them in place while the customer is on the phone, and even for more involved adjustments, I can have them done in 24 business hours. It’s a great feeling to be able to fix something for a customer quickly and easily so they can get back to their day without having to worry about if or when something will be taken care of.
4. What are your plans for 2013?
My husband and I are celebrating our fifth wedding anniversary in October, and to celebrate we’re going to Disney World. It’s 9 months away, but I’m already in planning mode. Closer to home, I took up knitting a few weeks ago: I hope to get good enough at it to give at least a few family members handmade Christmas gifts.
I hope you enjoyed getting to know the members of the AccessDirect team!