Exterminator Bugged By Bad Phone Service Finds Affordable Solution
When you’re a small business, certain things just need to work with a minimum of fuss. Necessary overhead like utility costs, insurance, administrative fees, and rent should be as hands off as possible, only coming front of mind when the bills are due at the end of the month. When indirect costs such as these become distractions or, even worse, liabilities, companies can find themselves with serious problems.
One such business, a pest extermination firm operating out of Massachusetts, found themselves at the end of their rope with their phone company. The exorbitant invoices they found themselves with each month were affecting their bottom line and preventing them expanding and growing the company. On top of that, these big bills weren’t paying for any acceptable quality of service. Needing to cut down expenses and find a better customer service experience, they contacted AccessDirect to see if we were the virtual phone partner they’d been seeking. Here’s how we were able to help.
- The Issue: A pest control company was in desperate need of a new phone service provider. Headquartered in Lowell but serving all of Massachusetts, they had accumulated tens of local phone numbers in several cities over the years. Unfortunately the phone company hosting those numbers had become a huge distraction for the business.Over the years his phone service provider had subjected him to numerous rate hikes that caused his bill to skyrocket, significantly increasing his monthly overhead. Those high prices may be worth it if the business owner was getting his money’s worth. However, the terrible service he received from the phone company left him wondering exactly what it was he was paying for.Service outages left some of his numbers unusable for portions of the workday. When calling in for assistance, he encountered poorly designed phone trees that never reached the person he needed to speak to. Due to the considerable sum total of phone numbers he controlled, he would find himself having to explain his account over and over again while struggling to reach someone who could assist him. The business owner finally reached a breaking point and had to find a more affordable, sustainable, and reliable solution.
- How We Helped: After discussing the problems they were having with their current provider, we set to work creating a solution to address them. The first step was to begin the porting process, whereby their phone numbers would be moved from their current provider to AccessDirect. With so many phone numbers needing to be transferred, a significant amount of time and energy would need to be spent coordinating with the phone company to ensure no issues occurred. Fortunately for the pest control company, AccessDirect handled the entire process on their behalf, ensuring every number was transferred over as quickly as possible and with minimal attention required by the business owner.As the port progressed, we began building out the phone system those numbers would ring into. The owner asked us to program each of their numbers being ported to ring into a central business line at their main Lowell office. If a representative was available to take the call, we would connect it so they could speak. If no one was available, they would be sent to a professionally recorded voicemail greeting. After the caller left a message, we would send it to their business email address along with a transcript of the message to be returned at their convenience.We added all of the company’s phone numbers to the system in preparation for the completion of the number port. That way the transition would be seamless and callers would be unaware of any change. After the ports were completed, we tested everything alongside the business owner to ensure everything was working as needed.
- The End Result: With their numbers now having been ported to us to host, and all testing concluded, the business owner was able to cancel his service with their phone company. Thanks to our upfront pricing and convenient subscription plans, they were now saving hundreds of dollars a month while receiving a higher quality of service than they were before. Whenever they have a question they’re able to call the same representative who answered the phone the first time they called and subsequently managed their number port and programmed their account to get answers. They no longer have to wade through long submenus to try and get someone on the phone to assist them.Thanks to the success they’ve had with their new service, they’ve been able to expand their presence into the neighboring state of New Hampshire, acquiring several numbers there through us. What was a financial impossibility before became a reality thanks to our affordability and smaller footprint on their bottom line. AccessDirect helped make their business more efficient, and turned their phones from a liability into an asset.
Thanks to AccessDirect, this pest control company has been able to lower their overhead costs while increasing their quality of phone service. They were also able to expand into other markets thanks to our ability to quickly secure numbers in those areas. Best of all, they feel like they have an actual partner looking out for them and their customers who has an interest in their continued success.
Does that sound like the phone service provider you’ve been missing? Experience the AccessDirect difference for yourself with a free one week trial of our service! Contact us today to get started!