Hours, Location, and More: Manage Your Call Volume With an Information Box
Oftentimes callers are looking for some basic information about a business, like their hours, location, or the services they offer. But giving out that information repeatedly can not only be frustrating for a company’s staff, and it takes valuable time away that could be used in more productive ways. Information boxes are a useful tool that can be used to not only make sure your callers get the information they need, but free you and your employees from having to answer repetitive questions. Here’s a recent example of a company AccessDirect was able to help by implementing this time-saving feature.
Case Study: Johnson Farms Plants & Pumpkins
Fall is the most important time of year for Johnson Farms Plants & Pumpkins in Belton, MO. While the business operates as a traditional family farm year-round, for 6 weeks every fall and spring they open their grounds to the public. The fall season is especially important, during which they allow the public to come and pick produce from their 5000 apple trees and 50 acres of pumpkins and select flowers from Kansas City’s largest garden mum crop. Opening the farm for this period is an important revenue stream but puts a strain on their employees, who must try and balance both retail and farm responsibilities.
In 2017, Johnson Farms reached out to AccessDirect to help cut down on the number of calls they were forced to take. Their callers were all typically asking for the same information – the length of their various produce and flower seasons, how to set up school tours, information on season passes, etc. – and their staff members were losing valuable time having to answer the same questions over and over. They needed a solution that would provide their callers with the information they needed but cut down on the amount of time they had to spend on the phone.
AccessDirect was able to assist Johnson Farms in setting up a 10-extension phone message system that provides callers with answers to their frequently asked questions through information boxes. When someone calls, they hear a professionally recorded greeting thanking them for calling and listing options for the caller to choose from. When the caller selects an extension, a recorded message plays providing the caller with the information they need without requiring a farm employee to speak with them. The caller can then choose to replay that message, return to the main menu, or end the call.
Johnson Farms is now in their 3rd year of utilizing this phone message system during their busy fall season and have significantly cut down on the amount of time they’ve had to spend on the phone. Their callers appreciate being able to get the information they need quickly, and the farm staff members can spend their time taking care of their on-site customers. Information boxes have freed them from answering the same questions over the phone every day and allowed them to focus on running their business.
A Time-Saving Solution That Helps You and Your Customers
You can free up time and ensure your callers can get answers to their questions by utilizing information boxes on your phone system. AccessDirect can set up an information box for you on any of our products – from a single mailbox to an option on a full auto attendant system. Contact us today to find out how an information box can help your business today!