No Receptionist? No Problem!
Even the smallest of businesses need to establish a big presence in order to be successful. An ideal solution for doing this – even on a restricted budget – is through the implementation and benefits of a virtual receptionist from AccessDirect. With Direct Receptionist, businesses can ensure that all callers are greeted with a professionally recorded message and a directory that allows all calls to be delivered to the appropriate channel.
There have been numerous trends taking place recently that highlight the significant impact that implementing a virtual receptionist can make. According to recent research findings from KPMG International, 94 percent of executives surveyed indicated that managing complexity is particularly important to their company’s success, and a virtual receptionist is one way to simplify business operations. Specifically, a virtual receptionist can simplify business communications by allowing customers to use a single phone number to contact the company, then connecting callers to the proper extension automatically through a directory and call routing.
Using the Benefits of a Virtual Receptionist
The cloud has already impacted companies considerably since its emergence, and cloud adoption rates continue to soar every year. According to recent Diversity Limited research sponsored by Rackspace Hosting, 62 percent of surveyed IT pros utilize cloud applications as of late 2012, which is significantly higher than the 48 percent using cloud applications at the beginning of 2012. Furthermore, only 28 percent reported using cloud applications in 2011.
This data highlights how cloud computing technology plays an increasing large role in business in part because it eliminates the need for on-site hardware, which can often be expensive and complicated to maintain. AccessDirect’s Direct Receptionist is hosted in the cloud, providing the flexibility that smaller businesses need as they continue to grow. Because on-site hardware can require a fair amount of attention to maintain, transferring phone system management to a provider can free up resources that small businesses can use to grow.
Responding to customer inquiries from anywhere with a virtual receptionist
In addition, a virtual receptionist can seamlessly forward calls to mobile devices, which can be particularly beneficial for businesses with a substantial remote or mobile workforce. This enables a greater level of connectivity among remote staff, improving the chances that an opportunity for a sale will not be missed. A recent report from enterprise mobility services provider iPass found that the average mobile employee works 240 more hours annually than the general workforce, which is approximately equal to an extra month and a half of time.
Virtual Receptionist Services
Implementing a virtual receptionist hosted in the cloud is an excellent way to boost business efficiency and growth. Moving to the cloud can be the vital difference between a business operating at 20 percent and 80 percent efficiency. With Direct Receptionist from AccessDirect, even the smallest companies can enjoy a professional image, enhanced collaboration and mobility, improved efficiency and more substantial business growth.