Build Patient Trust by Incorporating a Virtual Phone System into Your Healthcare Facility
The doctor-patient relationship is based largely on trust. Patients need to feel confident that their healthcare practitioner always has their best interests in mind — and that the doctors will be available to provide reliable medical advice during their time of need. An antiquated telephone system featuring outdated technology provided by the local phone company or an inefficient live answering service does little to inspire patient trust.
Many doctors’ offices, surgical facilities and other healthcare practitioners have already discovered the many benefits of upgrading to a virtual phone system. A virtual PBX system can more effectively manage a high volume of patient phone calls, as well as offer additional services that help you present a more organized, professional image.
How Can an AccessDirect Phone System Help to Build Patient Trust?
A virtual phone system helps you establish a reliable, easily accessible line of communication by offering user-friendly features including:
- Auto Attendant: An auto attendant is a fully automated feature providing all callers with a professionally recorded greeting that directs them to choose from a wide range of customized options. Simply by selecting the appropriate number on their telephone keypad, callers can receive immediate information regarding scheduling appointments, refilling prescriptions and much more.This saves your patients time and reduces frustration, and it also gives your support staff time to spend on more pressing issues. Of course, callers can also have the option to connect to a live person if needed.
- Find-Me/Follow-Me: A medical situation that requires an immediate response can occur at any time. The find-me/follow-me feature provides better after-hours emergency service to your patients than a traditional live answering service, while maintaining the privacy of the on-call staff and physician.This technology enables you to establish one designated phone number that allows callers to easily locate you whenever you are out of the office. The call is then routed through a series of predesignated phone numbers (office, home, cell, etc.) until it connects with you. Your patients will have the peace of mind of knowing they can always get the advice they need at any time of day or night. You can always be reachable, but without having to give out your personal phone number.
Your Staff Can Devote More Time to Your Patients
One of the biggest challenges that busy medical facilities face is relieving the burden on overworked support staff members. Because a virtual telephone system can streamline and simplify the patient communication process, your nurses and administrative staff can spend more time responding to specific patient issues and less time dealing with repetitive questions and constantly ringing phones. The ability to provide more personalized service also helps to foster an environment of trust for your patients.
Contact AccessDirect to learn more about how a state-of-the-art virtual telephone system can help you build trust and provide better care for your patients.